Fernanda Santos Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Greater Sydney Area

Sydney, New South Wales, Australia

Morgan McKinley is a global professional recruitment consultancy connecting specialist talent with leading employers across multiple industries and disciplines we have over 400 consultants worldwide.Our professional recruitment expertise spans across banking and financial services, commerce and industry, taxation, public practice, public sector and not for profit. We cover permanent, temporary and contract positions at all levels. Morgan McKinley currently partner with a large majority of the top 100 ASX listed companies in Australia.With offices throughout the UK, Europe and Asia-Pacific we can look after your career on a global basis.

Bondi Junction

Australia

• Responsible for excellent customer service, keeping the client’s satisfaction level high; • Accountable for providing accurate products information; • Maintains working knowledge of stores policies and procedures; • Accurately operates the SAP system and accounts for all transactions (cash, credit, returns); • Inventory & Purchase Management.ACHIEVEMENTS: • I was part of a motivated team of professionals, meeting established sales goals, as well as achieving individual goals, significantly contributing to increased monthly finance returns; • I was invited to be the new employee's official trainer on customer service and policies and service level standards, efficiently contributing to sales success.

Brazil

• Responsible for the commercial management of 100 direct clients with an average of 70 per month and more than 300 indirect clients. Involved with the elaboration of strategies, elaboration of sales and the monitoring of results. Expertise in prospecting new markets and interface with clients, aiming at the closing of new deals; • Accountable for monitoring the activities of competitors, aiming at recommend changes to sales objectives, programs and policies; • Liable for monthly visits and meetings with clients for maintenance and consolidation of the business relationship; • Responsible for preparing the daily sales report, assisting in decision making; • Preparation of commercial proposals, as well as customer contact by a phone call or email; • Accountable for solving customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management, keeping the client’s satisfaction level high. ACHIEVEMENTS: • I was part of a motivated team of professionals, working to reach the set monthly sales goals. During the time I worked for the company, I achieved all the goals set by senior management, bringing satisfactory results; • I was responsible for the development of new business, prospecting new clients and new markets, ensuring efficiency in increasing revenue; • By developing a healthy customer relationship, I was able to achieve many business contracts, providing simple and efficient solutions for new products;• I was the leader of a product in high demand export project, which generated considerable revenue for the company. The project was very long and challenging. However, the results were positive and reached record sales.

Brazil

• Responsible for assisting the board;• Development of administrative task, ensuring the office operations efficiency;• Management of information, meetings, documents and appointments;• Liable for supporting in the annual strategic planning project;• Assisting in the preparation of the annual budget plan, ensuring compliance with the established goals;• Contract management, in general, ensuring accordance with established conditions.ACHIEVEMENTS: • After two years of working on administrative projects, I was invited to take on the Sales Representative position, meeting all the goals set by the company; • I implemented a different methodology of document organization and processes bringing greater visibility of information for the entire work team.

Brazil

• Responsible for excellent customer service, providing accurate and detailed information, keeping the client’s satisfaction level high; • Liable for ensuring the organization in the reception area; • Update calendars and schedule meetings; • Forward phone calls, correspondence and answer emails;• Receive, sort and distribute daily mail/deliveries; • Responsible for maintaining office security by following safety procedures and controlling access via the reception desk; • Responsible for stock control and issuance of purchase orders to ensure the materials replenishment;• File and information management as well as data entry.ACHIEVEMENTS: • Due to numerous attendances at client meetings, I became able to propose efficient business solutions and guarantee that customer needs were met, promoting complete satisfaction; • I started my activities in the company as a receptionist. Due to my dedication and commitment, I was promoted the position of Administrative Assistant, assisting the company's board.

Diploma Of Marketing And Communication, Business, Management, Marketing, And Related Support Services

Diploma Of Leadership And Management, Educational Leadership And Administration, General

Certificate Iv In Business, Business Administration And Management, General

English School, General English

Certificate In Business Iv

Bachelor Of Education (B.Ed.), Pedagogy

Advanced Diploma Of Marketing & Communication, Business, Management, Marketing, And Related Support Services

This qualification reflects the role of individuals who provide leadership and strategic direction in the marketing and communications.