Dilshan Elvitigala
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Dilshan Elvitigala Email & Phone Number

Resource Management and Workforce Planning professional at Fortude
Location: Sri Lanka, Sri Lanka, Sri Lanka 8 work roles 6 schools
1 work email found @fortude.co LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email d****@fortude.co
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Resource Management and Workforce Planning professional
Location
Sri Lanka, Sri Lanka, Sri Lanka
Company size

Who is Dilshan Elvitigala? Overview

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Quick answer

Dilshan Elvitigala is listed as Resource Management and Workforce Planning professional at Fortude, a company with 219 employees, based in Sri Lanka, Sri Lanka, Sri Lanka. AeroLeads shows a work email signal at fortude.co and a matched LinkedIn profile for Dilshan Elvitigala.

Dilshan Elvitigala previously worked as Manager - Resource Management at Fortude and Lead Consultant - Business Operations at Virtusa. Dilshan Elvitigala holds Master Of Business Administration - Mba, Business Administration And Management from University Of Suffolk.

Company email context

Email format at Fortude

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*@fortude.co
71% confidence

AeroLeads found 1 current-domain work email signal for Dilshan Elvitigala. Compare company email patterns before reaching out.

Profile bio

About Dilshan Elvitigala

A committed and results-driven individual with over 15 years of professional experience, seeking a managerial role within the mercantile sector. Eager to contribute to the advancement and prosperity of the company by continuously enhancing skills and expertise through embracing fresh challenges in a dynamic landscape. My adeptness at quickly mastering new technologies and enthusiasm for collaborative teamwork undoubtedly position me for success in advancing my career within the organization.

Current workplace

Dilshan Elvitigala's current company

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Fortude
Fortude
Resource Management and Workforce Planning professional
colombo, western, sri lanka
Website
Employees
219
AeroLeads page
8 roles

Dilshan Elvitigala work experience

A career timeline built from the work history available for this profile.

Manager - Resource Management

Current

I am currently responsible for leading global resource management at Fortude, where I oversee the proactive identification and timely allocation of resources to support organizational objectives. My key responsibilities include:Strategic Resource ManagementProviding strategic direction and oversight for resource management initiatives across the.

May 2021 - Present

Lead Consultant - Business Operations

Sri Lanka

  • Virtusa Corporation is an American IT services company founded in 1996 in Sri Lanka and has its headquarters in Southborough, Massachusetts, United States. The company provides IT consulting, business consulting.
  • Responsible for managing the resource pool for all technologies to ensure the demand and supply is effectively managed in CMB. (2000+ resources in the location)
  • Leading a team of 5 associates in location and business unit resource management and overlooking as the standpoint of Resource management in CMB location.Working closely with Business Unit / Segment leads on all.
  • Forecasting quarterly resource demand, capacity planning, rotation planning and managing project ramp-ups and ramp-downs.
  • Coordinating with HR recruitment team to identify & absorb required talent externally on schedule and support delivery teams by timely fulfillment based upon business requests.
  • Preparing and distributing a corporate dashboard to track resource utilization, optimize billing utilization, track unbilled resources, generate alerts to find allocation errors, fix revenue leakage and monitor the.
Feb 2019 - May 2021

Senior Consultant - Shared Services

Sri Lanka

Senior Consultant at Resource Management Team

Feb 2017 - Feb 2019

Senior Executive ‐ Workforce Management & Mis

Colombo 02

  • Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. Firstsource Dialog Solutions was a joint venture between Firstsource Solutions and Sri Lanka based.
  • Creating and reporting MIS / BPMS report (Business Process Management System) and presenting at Operational level.
  • Completion of monthly incentive evaluations based on agent performance for entire call center agent base.
  • Managing the Quarterly, Monthly, Weekly and Daily Report Creating and producing the actionable information.
  • Sharing on-time data for management decision making.
  • Streamlining the processes to produce results by innovating new methods to perform in an efficient and effective manner.
Jul 2016 - Feb 2017

Executive ‐ Workforce Management

Colombo 02

  • Achieving all KPIs related the individual performance & contrite positively towards the team & center.
  • Assigning the right employees with the right skills to the right job at the right time.
  • Real‐time adherence monitoring, accompanied by customized reporting.
  • Provides information needed to manage organization effectively (Management information system).
  • Forecasting of workload and required staff.
  • Integration of employees into the scheduling process.
Mar 2013 - Jun 2016

Officer - Customer Service Associate

Colombo 02

  • Handling hotlines with regard to booking appointments and tickets such as E-channeling / Movie Ticketing for EAP theatres / Event ticketing ticketslk.com for Dialog customer base.
  • Handling enquiries and providing help and advice to customers over the hotlines such as Visa Facilitating Service (VFS Centre for UK Visas) and BIMA Mobile Insurance Service (444)
  • Providing product information over the hotline for Wow.lk and Anything.lk customers
  • Work as the relationship officer between the customers and client transactions.
Apr 2011 - Oct 2011

Contact Center Associate - Enterprise Contact Management Services

Colombo 02

  • Achieving all KPIs related the individual performance & contrite positively towards the team & center. Handled customer interactions effectively and efficiently and provide first contact resolution. I was able to.
  • Work as the relationship officer between the customers and inter-departmental transactions.
  • Handling customers within set time frames, providing First Call Resolution & adhere to customer service best practices.
  • Educating the customers about products and services.
  • Maintain high level of Internal and external customer services by meeting and exceeding expectations with emphasis of high level of professionalism quality, value addition, timely delivering and relationship building.
  • Escalation of customer issues via complaint management system to relevant divisions for timely resolution.
Oct 2008 - Apr 2011
Team & coworkers

Colleagues at Fortude

Other employees you can reach at fortude.co. View company contacts for 219 employees →

6 education records

Dilshan Elvitigala education

Higher Education Qualifications (Heq) - Bcs Level 4 Certificate In It, Level 5 Diploma In It

Bcs, The Chartered Institute For It

Sun Certified Java Programmer Certification - Java 2 Platform, Se 1.4

Sun (Now Oracle) Certified Java Programmer
FAQ

Frequently asked questions about Dilshan Elvitigala

Quick answers generated from the profile data available on this page.

What company does Dilshan Elvitigala work for?

Dilshan Elvitigala works for Fortude.

What is Dilshan Elvitigala's role at Fortude?

Dilshan Elvitigala is listed as Resource Management and Workforce Planning professional at Fortude.

What is Dilshan Elvitigala's email address?

AeroLeads has found 1 work email signal at @fortude.co for Dilshan Elvitigala at Fortude.

Where is Dilshan Elvitigala based?

Dilshan Elvitigala is based in Sri Lanka, Sri Lanka, Sri Lanka while working with Fortude.

What companies has Dilshan Elvitigala worked for?

Dilshan Elvitigala has worked for Fortude, Virtusa, and Dialog Axiata Plc.

Who are Dilshan Elvitigala's colleagues at Fortude?

Dilshan Elvitigala's colleagues at Fortude include Dulaksha Rajasekera, James Quinn, Kaveesha Wijemanne, Ranhari Gunasekara, and Hashen Hettigoda.

How can I contact Dilshan Elvitigala?

You can use AeroLeads to view verified contact signals for Dilshan Elvitigala at Fortude, including work email, phone, and LinkedIn data when available.

What schools did Dilshan Elvitigala attend?

Dilshan Elvitigala holds Master Of Business Administration - Mba, Business Administration And Management from University Of Suffolk.

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