Responsible for Stadium Media cafe operations

Summary of CareerJob Purpose: As a hospitality professional food and beverage Manager responsible for managing all F&B operations and for delivering an excellent guest experience and will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.Principal Accountabilities: Accountable for the overall performance of the Food and Beverage Operations from a quality, work scheduling, effective resource utilization, and cost perspective. Accountable for the proper administration of Internal and external client’s contracts. Accountable for the management and performance of subcontractors on project sites, including other divisions. Leads the planning process for newly award projects. Enforce F&B division’s standard operating procedures on his projects. Ensure the quality, safety, and hygiene standards on project sites are up to Nesma Trading’s and client’s standards. Reports to clients on all matters pertaining to the projects and for contract administration. Provides support for the professional development of staff and managers reporting directly to him

I am a patient, friendly, and personable customer service professional with nearly 13 years of experience helping consumers better understand products and services. I am passionate about listening and understanding, which enables me to intervene, communicate, and respond appropriately to the needs and requests of customers. I have an uncanny ability to deal with confrontation and dissatisfied people and to help them reach a solution that is beneficial without compromising the integrity or success of the organization. I am devoted to providing customers with insightful information to help them make better decisions about their purchases. I strive to build brand awareness and create brand loyalty through honest and effective communication.• Attentive & highly skilled professional with more than Thirteen years of experience in managing multifaceted role across the hospitality industry with superb communication skills and a `can do` attitude • Adept at understanding customer’s needs with attention to detail resulting in superior customer service and high levels of client satisfaction• Self-driven in delivering outstanding service, exceeding expectations and building long-term loyalty• Expertise in managing guest relations, financial and personnel management, building relationships with the staff, and manage them at all levels• Track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared, valued, and respected• Hands-on expertise in team handling, billing management, building relationship with clients for achieving desired goals • An out-of-the-box thinker & believe in teamwork with expertise in establishing & managing relationships & interpersonal skills• Positive and proactive with good communication, organizational and administrative abilities necessary to deal with large guest orders, including banquets and special events

Responsible for maintaining high standards of food hygiene. In charge of the food and beverage service. Negotiating the price of food supplies with third parties. Ensuring high standards of food quality from point of purchase to meal preparation, Liaising with cooks and kitchen staff on a daily basis. Maintaining accurate financial and administrative records. Organizing new initiatives and planning prom catering and special events. Advising Internal or external clients on meals and beverages. Meeting with the senior managers to discuss financial forecasts and set budgets. Monitoring the quality of food. Ordering supplies when required. Taking action to investigate and address all non-compliance of health and safety guidelines. Involved in providing advice and opinion on the introduction of new products, meals and services. Recruiting new staff and training them to a suitable standard. Dealing with clients complaints. Responsible for the security and maintenance of the catering and dining area.

Plan, manage and successfully deliver projects, in compliance with the project practices, standards, and processes of the Company, or represent the Department in other large-scale business projects within the Group. Ensure that projects meet the defined business requirements and achieve the stipulated business benefits within agreed timescales, cost, and scope, leading the project throughout from initiation to closure. Manage the successful transition of business change to implement the new solution into operational areas and achieve the stipulated business benefits.

• Plan, organize, and manage all aspects of day to day operations• Ensure resources are applied to achieve highest standards of service in accordance with client specifications. Oversee safety and sanitation procedures including daily training• Ensure compliance with client and company food, health, and safety specifications are check regularly. Promote accurate, timely reporting as required• Maintain all equipment and cooking utensils at maximum efficiency• Maintain excellent working relationship with site manager, and other government agencies• Perform other duties as assigned

• Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management • Effectively manage a Yum-owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times. • Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team • Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions • Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains • Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program • Ensures food quality and 100% customer satisfaction • Ensures complete and timely execution of corporate & local marketing programs • Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team • Champions recognition and motivation efforts

Over all day to day operation and service as per business needs