Feroz Sumara Email & Phone Number

Lisbon, Pt

▪ Drive client success by developing and executing effective client engagement strategies and building strong client relationships.▪ Identify and address client pain points, ensuring client satisfaction and driving revenue growth.▪ Collaborate with cross-functional teams to deliver exceptional customer service and continuously improve our services.▪ Leverage the power of data and analytics to propel client success, continuously refining and optimizing our services.▪ Develop and manage partnerships with internal and external teams to support the organization's business strategy.▪ Maintain a deep understanding of industry trends and best practices, and continually seek opportunities to innovate and improve our client success initiatives.

▪ Successfully managed multiple Ed-Tech projects, liaisoned with different departments to ensure the delivery of high-quality services on-time and within budget. ▪ Communicated project status, built and maintained relationships with clients and stakeholders, effectively managed service level agreements, maintaining transparency throughout the project lifecycle.▪ Developed and maintained project plans, and timelines ensuring project resources were allocated effectively.▪ Fostered a culture of collaboration and continuous improvement, leading to increased team efficiency and productivity.▪ Utilized business development skills to identify and pursue new Ed-Tech project opportunities, resulting in increased revenue and market share.▪ Led change management initiatives to ensure seamless transitions and successful adoption of new processes.▪ Incorporated innovative approaches into Ed-Tech project management methodologies.

Muscat, Masqaţ, Oman

▪ Conducted diverse range of trainings in an international environment for delegates from across the globe associated with Oil & Gas, Construction and other industries.▪ Courses included Safety Leadership, Incident Investigation, Risk Assessment, Initial Fire Response, First Aid, Chemical Handling Awareness, etc.▪ Provided training within industry setup at client locations; facilitated hands-on experience for using various equipment and conducted practical fire drills.▪ Maintained accurate records of delegates’ training sessions and assessment results in compliance with institute and industry standards.▪ Planned and executed blended learning initiatives during the pandemic.▪ Contributed to the development of training materials for Oman Petroleum Alliance’s (OPAL) - HSE Officer training programme.

Muscat, Masqaţ, Oman

▪ Designed Curriculum, formulated lesson plans, and selected training methods in alignment with Ministry of Manpower’s (Oman) standardized training methodology for Petroleum Development Oman (PDO) funded 21-month programme.▪ Taught applied Math and Science to the candidates aspiring to achieve 6G Welding Certification from TWI, UK.▪ Evaluated and monitored students' progress which included monitoring student attendance, grading tests and assignments, and meticulously documenting assessment results.▪ Seconded for four months as Applied Math Trainer at ORPIC’s (Oman Oil Refineries and Petroleum Industries Company) learning & development team to train field technicians.

Sharjah, United Arab Emirates

▪ Taught Mathematics in Middle and Secondary section at OOB Sharjah.▪ As Parental Engagement Coordinator, formulated activities and programs to involve parents for creating a great learning experience for students.▪ Applied interdisciplinary learning approach to stimulate constructive thinking in students; fostering a holistic understanding of mathematical concepts within broader contexts.▪ Employed differentiated instruction techniques to accommodate diverse learning styles and ensure that each student's individual needs were addressed.▪ Actively participated in professional development opportunities to stay abreast of the latest teaching methodologies and techniques.

Muscat, Masqaţ, Oman

▪ Taught Mathematics in Middle School.▪ Implemented technologically integrated education to enhance the learning experience, leveraging cutting-edge tools and resources to make Mathematics instruction more fun and interactive.▪ Engaged in extracurricular activities related to Mathematics; such as math clubs, competitions, and other school initiatives like Scouting, Annual Day, Outings, etc.

Bhavnagar, Gujarat, India

▪ Taught Math in middle and secondary section of Silver Bells Public School.▪ As Secondary School Coordinator (Year 2010-2011), oversaw and guided subordinate staff, conducted performance reviews and mentoring.▪ Played a pivotal role as part of the screening and selection panel, contributing expertise in the evaluation of candidates. Conducted interviews and actively participated in the decision-making process to ensure the recruitment of qualified employees.▪ Panel member in availing international dimension in the school through British Council - School partnership.

Mumbai, Maharashtra, India

▪ Delivered exceptional customer support for a client, by resolving their customers’ inquiries and concerns efficiently through email communication.▪ Assisted customers by providing clear and concise information, ensuring a positive customer experience and maintaining high satisfaction levels.

Master Of Science - Ms, Mathematics

Bachelor'S Degree, Education

Bachelor Of Science, Mathematics And Computer Science