Feroza Patel Email and Phone Number

-Manage the sales team - on going training and monitoring -Work closely with clients - customer satisfaction and case updates provided - Exceeded revenue goals by identifying upsells of existing clients -Training of administrative staff -Training and monitoring of qualifiers along with scrip writing to generate leads -Automation of systems- pipedrive and law process softwares

Legal consulting firm (contract law)-Development and implementation of daily operations plan such as delivery routes, employee assignments and promotional strategies - Set, enforced and optimized internal policies - Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rate. - Maintained constructive client and vendor relationships -Managed and maintained accounts and client records - Prepared and Managed staff payroll - Managed sales team - communication and on going training

Established company policies to ensure a smooth opening and annually revised these policies to obtain maximum return on investment. Some of the policies included:• Ensuring the company followed WHO GDP (Good Distributors Practice)• Drafting and implementing a Quality Assurance Report for USAID, and following relevant steps to getting Chemoquip Zambia Limited listed as a registered USAID Supplier for pharmaceutical productsReview existing stocks and requirements of clients in order to determine type of products to be ordered and quantity required. Established company goals and objectives using the SMART goal strategy that included but not limited to: Close sales in recurring revenue, improve product knowledge of the sales team to quickly find solutions to customer problems and meet customer needsNegotiations with suppliers from all over the world (some of the major suppliers I am dealing with include Awareness Technologies (USA), Huawei (China) EKF (Germany), Chronolab Diagnostics (Spain) Nikon (Japan) Premier Medical (USA) Tulip Diagnostics (India) it was my responsibly to carry out all the necessary documentation and preparations as well as budgets for the importation of the itemsImproved employee morale when the management were concerned about team performance. I facilitated training programs, and organized volunteer events that brought our people together and fostered healthy team relations. Maintain client relationship by making regular follow up visits and calls.Managed a 300K USD project that lasted 2month, from conception through to implementation, which involved establishing a fully equipped university pharmaceutical teaching laboratory. The project completed as per the planned scope and schedule.Monitor competitors and their service offerings in the marketplace – presenting a competitors analysis report to shareholders in Annual Meetings.

Senior Management duties included:- establishing departments and allocation on work force -allocation of financial resources and budgeting for events - coordinating with external suppliers- sales & marketing - evaluation of employees- preparation and analysis of reports- daily operations

-Directing the development of new strategies and advising on marketing campaigns -identified current market trends -facilitate sales team workshops- training sales team