Seasoned IT professional with 20+ years’ experience in leadership roles, designing innovative technology solutions for business units, implementing transformational enterprise-class applications, and thinking outside the box as an entrepreneur. Seeking to leverage my expertise in change management, process improvement, and leadership to contribute to the growth and success of a dynamic organization. Excellent communication, dynamic, target-oriented personality with the capability to take initiative, coordinate, and drive teams. MANAGEMENT SKILLS• Ensured a thorough understanding of the Customer Experience and operational change requirements and opportunities contributing to the successful delivery of projects.• Worked with the Business Partner to build data capability, unlocked insights, and data-driven decision making.• Considered key performance indicators to enable and support effective measurement of business processes and customer experience• Worked closely with stakeholders to ensure alignment and development of efficient and effective processes in line with strategic business objectives• Participated and supported in discovery workshops to facilitate analysis of current systems and processes and gather business requirements.• Led and executed change management strategies to ensure seamless transitions and minimal disruptions to operations.• Collaborated with cross-functional teams to develop and implement change plans, including communication strategies, training programs, and resistance mitigation tactics.• Conducted impact assessments and stakeholder analysis to identify potential challenges and resistance points, proactively addressing issues to promote adoption and buy-in.• Coordinated and facilitated change management workshops and training sessions for employees at all levels, fostering a culture of continuous improvement.