As the Founder and CEO of ThinkNChange, I have had the privilege of building this company from the ground up. My journey with ThinkNChange began with a vision - to create a company that would redefine the standards of Business Administration and IT nearshore outsourcing services.In this role, I have been responsible for setting the strategic direction of the company, ensuring that our services align with market trends and customer needs. I have led the development and execution of our business strategy, driving growth and profitability while maintaining a strong focus on customer satisfaction.One of my key responsibilities has been to build and lead a high-performing team. I have handpicked a group of talented professionals who share my passion for innovation and excellence. Together, we have created a culture that encourages creativity, collaboration, and continuous learning.As a Servant Leader, I have focused on empowering my team, providing them with the tools and support they need to excel in their roles. I have also invested in their professional development, helping them to grow their skills and advance their careers.In addition to leading the team, I have also been responsible for managing strategic business relationships. I have worked closely with our clients and partners, building strong relationships based on trust and mutual respect.Under my leadership, ThinkNChange has grown from a startup to a respected provider of Business Administration and IT nearshore outsourcing services. I am proud of what we have achieved so far, and I am excited about the opportunities that lie ahead.As I continue to lead ThinkNChange, my focus remains on driving innovation, delivering exceptional service to our clients, and creating a rewarding work environment for our team. I am committed to leading by example, inspiring my team to strive for excellence, and making a positive impact on the industry.

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Drive adoption of Agile Development methodologies while transforming PMO practices.Propose and build IT Portfolio Management business processes and tools.Act as a Change Management consultant to drive transformational IT change.

• Improved End User satisfaction by establishing Global End User Computing Change Management service. • Championed new development paradigm by building Force.com application development governance and delivery service models. • Drove adoption of Collaboration capabilities by championing an IT Change Management initiative. • Demonstrated entrepreneurship by assembling a $6 million RAD development and support program. • Met Business commitments by successfully delivering multi-year projects with Capital Expenditures up to 4 million per year. • Reduced financial expenditure while improving end user satisfaction by establishing a $1 million SLA based outsourced support services agreement for SharePoint solutions. • Emerged as a servant leader while leading up to 56 AbbVie and Contractor (Onshore and Offshore) Development and Support staff. • Ensured short and long term Business objectives are met by creating long range and yearly new development and maintenance plans. • Delivered quality business solutions by Institutionalizing PM methodology, tools and templates. • Increased time to market by building an IT PMO practice based on Agile Scrum project delivery methodology. • Drove process efficiencies by streamlining business processes that govern SharePoint Development across functional IT departments. • Increased understanding of Business requirements by driving adoption of visual requirements as a more effective way to meet end user’s expectations. • Acted as a Trusted Advisor while representing R&D IT at the cross functional Business Communication and Collaboration Steering Committees.

• Demonstrated democratic leadership by gaining cross Divisional business endorsement for Abbott’s first Social Media enabled Portal. • In alignment with the Business strategy, created departmental yearly goals • Acted as the Product Owner for Project Management, Document Management and Collaboration systems. • Managed the support and maintenance of 7 globally used business critical systems. • Led the transition from in-house to an ITIL Managed Services support model • Drove the delivery of 7 to 10 enhancement and maintenance projects each year. • Acted as a trusted advisor to the business and IT leadership teams. • Implemented System Architecture, Design and Development governance processes. • Developed templates for System Development Lifecycle and training documentation.

• Performed the role of a Solutions Architect in multiple Documentum projects.• Managed the installation of Documentum multi-tier architecture in a heterogeneous environment.• Managed the deployment of Documentum based solution to more than 5000 users globally.• Conducted migration workshops, data mapping matrix, test and developed Documentum utilities.• Developed use cases, FRS, Traceability matrix and system acceptance test plans.• Managed a working IT team without direct reporting relationship.• Created System Architecture and Business Process Models.• Participated in creating and reviewing System Development Lifecycle work products.• Developed training and end user support material for IT support organization.• Evaluated and re-engineered Project Management reports using an MS Access and MS SQL.• Analyzed and recommend optimal business intelligence reporting environment.• Acted as a liaison between different IT organizations.• Established global helpdesk support model for application support.

• Reviewed, analyzed, and evaluated business systems and users requirements.• Designed and implemented systems to meet business and IT strategies.• Managed SDLC for global projects.• Reengineered software application’s architecture to improve performance and reliability.• Developed custom web application, scripts and PC utilities to improve support process.• Created, established and monitored SLA between corporate functions and support teams.• Provided end user training in person as well as using conferencing tools.• Acted as a liaison between Global IT support groups to leverage IT resources.• Provided third level support for all business applications within the Law Function.

• Recommended, planned and deployed server infrastructure for eBusiness applications.• Tested and recommended new applications that helped in the overall eBusiness strategy.• Developed proof of concept applications using Visual Basic with Oracle as the backend DB.• Created a wireless development environment to foster the development of mobile applications.• Acted as a liaison between the Corporate Information Services and businesses to leverage ITresources as they are needed in a project that is funded by the Businesses.

• Led 9 desktop support technical analysts.• Acted as an escalation point for the Helpdesk and Desktop Support Analysts.• Developed and maintained software distribution through a Web Server.• Resolved customer conflicts and maintained users' expectations according to the SLA.• Implemented Baxter desktop standards across all Baxter campuses in Northern Illinois.• Managed the deployment of JDE client on production, training and development machines.• Provided desktop and network support for Baxter's OMT executives.• Administered Novell 3.x, Novell 4.x and WindowsNT 4.0 servers and networked printers.• Provided level III support to remote users, and applications on WinFrame server.• Designed and implemented new processes and tools to reduce customer downtime.• Planed and deployed new standard desktops and laptops to other Baxter locations in US.• Planed and implemented the movement of departments from one physical location to another.• Tested and evaluated new upgrades and software patches before deploying to the customers.• Created software installation procedures for the Helpdesk and Desktop groups.• Trained Helpdesk on administration tools to increase their first call resolution.• Introduced new processes to leverage more from Helpdesk and reduce field support services.• Acted as liaison between the Helpdesk, Desktop, Server and Network technology groups totroubleshoot network / LAN outages.

• Provided level II Desktop Support to 160 customers.• Tested new operation systems, servers and services.• Created software installation procedures.• Managed the deployment of JDE software on production machines.• Provided desktop and network support for Baxter's top 10 executives.• Provided level III support to remote users, and applications on WinFrame server.• Installed and troubleshoot 3270 /5250, Ccmail, MsOffice, TCP/IP, and inhouse applications.• Migrated users from TokenRing Environment to Ethernet.• Migrated users from LanManager server and Novell 3.x server to Novell 4.x.• Installed Web Server on Windows NT4.0 server and Web Site using FrontPage.

• Installed and reconfigured AppleShare server and clients.• Configured AppleShare server for voice commands.• Designed the layout for a small network site using Visio Technical.• Created small database programs for client’s specific needs.• Conducted MsOffice and System 7.5 training classes.• Diagnosed Macintosh and IBM PCs hardware and software.

• Set up courseware applications on Novell 4.1 Server upon faculty’s request.• Wrote DOS and WinBatch batch files for network connectivity.• Administered 10 Novell 4.1 Servers and over 500 clients.• Installed TCP/IP server and client applications for student microcenters.• Maintained SAS, SPSS and MiniTab applications on all DePaul Servers.• Supported ScanUS and ArcView on 2 Geographical Information Servers.• Trained microcenter Specialists on Macintosh troubleshooting skills.• Assisted DePaul Online and Help Desk in troubleshooting their clients.• Evaluated new communications and OS technologies as a group project.

• Repaired Macintosh hardware and software.• Maintained 2 AppleShare servers and 30 Macintosh clients.• Configured new Macintoshes according to corporate standard.• Purchased and kept inventory of all Macintoshes.• Installed QuickMail, Network Fax, Remote Access and file servers.