Feroz Khan Email and Phone Number

Insurance strategic insights & Client Centricity:Understand and stay abreast of developments in field of expertise, emerging risks and insurance industry trends.Understand current insurance industry and business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and emerging risks updating the annual risk-based annual audit plan, in order to support relevant GIA reporting.Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the auditing approach.Transformational AssuranceExecute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit methodology and Institute of Internal Auditors (IIA), including file completion.Seek opportunities to improve business processes, models and systems through agile thinking.Identify and assess the design adequacy and operational effectiveness of manual and automated controls within audit scope and utilizing data analytics.Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.Influence stakeholders to address inefficiencies in resolving audit findings through utilizing professional experience in demonstrating benefits of best audit practice.Ensure continuous improvement of the quality of audits through providing professional insights.Ensure improved productivity and efficiency and the delivery of projects within agreed timelines.Apply professional judgement in all audit interactions.Deal with complex verbal and documented information and data in the audit process.Digital Platform & Data Driven AuditApply knowledge of insurance sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.

Enhance the Operational Risk Management Framework, methodologies, policies, processes and provide guidance to address operational risk challenges.Improve the effectiveness and relevance of internal and external loss operational risk data and review the outcome of operational risk practices of stakeholders.Assist business in monitoring the risk environment, major operational risk losses, control breakdowns, and key risk indicator performance of the business unit.Identify potential future operational risks and engage with stakeholders to understand their operational risks.Perform a functional analysis on each department, co-design solutions, document business processes, and identify and mitigate high-risk processes.Provide input and advice on the alignment between the business unit risk profile and risk appetiteConduct Risk and Control Self Assessments (RCSA’s) with functional areasConduct training to improve the risk culture in the businessCombined Assurance Lead: Drive coordinated assurance activities for Nedbank InsuranceEngage with stakeholders to develop a consolidated combined assurance planConstruct monthly combined assurance reporting for different committees and forumsDevelopment combined assurance reporting templates for stakeholdersDeal with combined assurance stakeholder queries and enquiriesAnnual Reviews of the Nedbank Insurance Combined Assurance PolicyOut Service Provider (OSP) / 3rd Party Risk Management Lead:Annual reviewing the OSP risk management frameworkQuarterly 3rd party risk reporting to the OSP committee

Compliance Monitoring Duties:Reviewing of compliance monitoring plansAssist with compliance internal control evaluationEngagement with business and control functions throughout the compliance monitoring review processConducting compliance adequacy and effectiveness monitoring reviewsCompliance report draftingConducting issues assurance on compliance findings raised in previous reviewsGuiding business in developing management actions to address compliance risks raisedReporting findings through the Nedbank compliance risk management processRisk Monitoring Duties:Development of a risk assurance planDevelopment of a Risk and Control Matrix for business functionsConduct business risk analysisConduct the following risk monitoring reviews:Risk / Internal Audit methodology reviewsAdhoc reviewsDeep divesConformance reviewsIssues closure assuranceOutsource service provider / 3rd Party risk assurance reviewsMaintaining good stakeholder relationsProviding real-time assurance solutionsIncorporation of data analytics testing procedures in risk assurance reviewsReading and interpreting technical documentationReporting monitoring outcomes and providing key recommendations to business owners, managing executives and senior governance bodiesProducing various reports, presentations, analyses, correspondence and other documentation Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements

• Planning, developing, testing and rolling out of all office administration projects• Consolidating governance department reports to present at Insurance Divisional Committee meetings• Compiling departmental budget for the governance team• Diary and travel management for the Head of Governance• Scheduling divisional management committee meetings• Drafting minutes for various governance committee meetings• Coordinating new employee and user setup nationally• Coordinating office planning, location moves and transfers• Coordinating training sessions• Managing travel requests for all insurance staff• Setting up venues for events• Managing the distribution of staff gifts• Assisting HR in coordinating wellness initiatives for staff• Managing stationery and office supplies, payments and requisitions• Managing vendors• Payment and requisition management

• Managing a team of sales call agents• Monitoring schedules and ensuring the achievement of monthly sales targets• Monitoring call agent sales performance• Conducting quality assurance on sales calls.• Delivering one-on-one coaching sessions to discuss call agent development areas• Developing motivational team initiatives to encourage positive team dynamics • Conducting performance management coaching to improve call agent sales performance• Dealing with HR issues including conducting recruitment interviews • Compiling monthly statistics reports for management

• Assisting clients to apply for new loans, further loans and re-advances• Conducting needs analyses, matching the appropriate mortgage and home loan product package to client needs• Conducting affordability screening • Negotiating interest rates and loan to value amounts on behalf of clients• Reporting monthly sales figures

• Managing and monitoring a team of call agents selling and servicing asset based finance, home loans, long-term insurance and short-term insurance• Conducting monthly call quality assessments on each consultant • Conducting monthly, quarterly, bi-annual and annual performance appraisals• Conducting one-on-one coaching sessions to discuss call agent development areas • Monitoring compliance requirements, asset registers and attendance registers • Assisting call agents with their development plans• Dealing with HR related matters• Compiling monthly statistic reports for management

• Customer service and liaison, assisting clients with all long- and short-term insurance enquiries