Ferran Villaplana Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

Spearheaded the opening of 19 dental clinics across Spain, Portugal, France, Italy, Germany, and the United Kingdom. Developed and implemented comprehensive operational protocols to standardize processes and ensure consistent quality across all locations. Played a pivotal role in scaling operations internationally, optimizing workflows, and supporting the rapid growth of the business in a highly competitive market.

Barcelona, Catalonia, Spain

Responsible for overseeing the hospitality department of a gym group, managing five restaurants during the challenging period of the coronavirus pandemic. Focused on developing strategies to boost sales while reducing product and staffing costs, ensuring operational efficiency and financial sustainability. Successfully implemented cost-control measures, optimized resource allocation, and adapted services to meet evolving customer needs in a dynamic environment.

In charge of the day-to-day operations of the group. Responsible for maintaining the efficiency of the business, developing marketing strategies to attract new clients. Ensure high volume of productivity within the jobholder’s organizational units.

Barcelona Area, Spain

Promoting and marketing the business. Responsible for meeting budgetary and sales targets through motivating and developing staff. Consistently achieving and surpassing Key Performance Indicators.

Theo'S Simple Italian

Manage F&B outlet & Room Service -100 rooms-, 70 seats Restaurant, Bar and 2 Private Rooms. Develop day to day operations within budgeted guidelines and to thehighest standards. Preserve excellent levels of internal and external customer service. Purchase goods and continuously make necessary improvements, identifying customer needs and respond proactively to all of their concerns. Lead F&B team -26 people- (including Head Chef and Bar Manager) by attracting & recruiting & training and appraising talented personnel. Comply with all health and safety regulations. Report on head office regarding sales results and productivity.

Londres, Inglaterra, Reino Unido

Responsible for assisting with financial reporting and analysis for all events. Collaborate with the event sales and operations teams to provide timely and accurate financial updates.

London, United Kingdom

Opening Manager of the venue after its renovation: Oversaw inventory, procured new equipment, effectively controlled costs, and developed operating budgets. Responded efficiently and accurately to customer complaints and ensured compliance with health and safety guidelines.

Supervise and mentor waitstaff to ensure seamless service and adherence to restaurant standards while addressing guest inquiries and concerns to enhance their dining experience. Oversee table assignments, food delivery, and special requests to maintain efficiency and satisfaction. Ensure compliance with health and safety regulations while upholding the establishment's hospitality standards.

London, United Kingdom

Head waiter (Restaurant 2** Michelin Chef Pierre Gagnaire)Evaluated performance of all waiters and prepared reports for management.Communicated with guests on regular basis and ensured that they are satisfied.Identified all demanding guests and informed restaurant manager for the same.Served all food and beverage as per restaurant standards and within the required time.Provided all customers efficient service at all times and cooperated with staff members for same.Provided quality training as per the required service standards.

Barcelona, Cataluña / Catalunya, España

Creation of a detailed event run sheet for all front of house activities.

Responsible for creating a strong network of local corporate clients.

Master'S Degree, Dirección Comercial & Marketing

Grado En Derecho