Successfully led and mentored a talented finance team while adeptly navigating multiple data sources to effectively communicate financial reports and business insights.• Managed and stabilized P&L during the challenging pandemic period, implementing strategic measures to mitigate the impact of revenue decline caused by widespread restaurant closures. Through skillful contract renegotiations with vendors, successfully generated savings of $100k in 2021 and $200k in 2022. • Conducted comprehensive evaluations of financial statements and provided insightful analysis.• Collaborated closely with franchisees following the acquisition of MrDelivery to develop and implement a streamlined billing, payments, and reporting model that effectively addressed the unique needs and requirements of the franchise ecosystem.• Designed new workflows for compliance with evolving state regulations resulting from the Wayfair Act.• Played a key role in successful acquisitions and integration of new businesses.• Developed and deployed a highly effective strategic plan that resulted in a $120k per month improvement in markets facing order commission caps imposed by local authorities.Other tasks and projects:• Served as the signatory for our banking relationships, ensuring seamless communication and effective collaboration.• Developed a standalone billing system for Brinkmat, leveraging innovative solutions to accommodate integration challenges and support its unique requirements.• Implemented a robust tax reporting system, enabling direct and accurate reporting to states, ensuring compliance, and minimizing risks.

Oversaw the processing of statements and payments for a diverse portfolio of over 15,000 merchants, vendors, franchisees, and API partners, facilitating weekly transfers totaling $5MM. Ensured accurate and timely financial transactions, fostering strong relationships and trust with stakeholders while maintaining strict financial controls. • Developed and executed a highly successful merchant advertising model, driving a significant 10% increase in gross revenue. Led comprehensive training sessions for the sales team to effectively promote and sell the advertising services, resulting in substantial revenue growth and enhanced client relationships.• Established standard operating procedures for Billing and Accounts Payable teams.• Formulated and deployed a robust system to enhance transaction security and prevent fraudulent purchases made with stolen credit cards, resulting in a remarkable chargeback to transaction ratio of 39 basis points. By releasing this system, we effectively mitigated financial risks and safeguarded the integrity of customer transactions, ensuring a seamless and secure user experience.• Led the transition to NetSuite, ensuring a seamless execution as the business began scaling.• Oversaw and coordinated the annual 1099K reporting and transmittal process, ensuring compliance with IRS regulations and accurate submission of required tax documents.• Supported the COO and Finance Director in preparing financial reports.Other tasks and projects:• Spearheaded the comprehensive revamp of our billing structure and checkout flow, including the successful implementation of credit card processing, resulting in streamlined payment processes and enhanced customer experience.• Pioneered the creation of our corporate ordering platform, empowering businesses to fund employee orders through unified billing based on cost centers. This innovation accounted for 15% of our gross merchandise value (GMV).

Primarily focused on ensuring customer satisfaction in a two-sided marketplace by empowering and guiding agents to provide prompt and effective solutions to address concerns at all stages of the ordering process.• Leveraged order data and buyer behavior analysis to generate valuable recommendations for merchants, enabling them to enhance their offerings and optimize customer satisfaction. Developed data-driven tools and strategies to improve customer service and support, resulting in an enhanced overall customer experience.• Developed and carried out a comprehensive customer service training program.• Maintained open communication with customers to gather feedback and address concerns.• Managed a large team of customer service agents and established performance metrics.• Applied new technologies and tools to streamline operations.

Dedicated to delivering prompt and satisfactory solutions to customers.• Recognized for exceptional problem-solving abilities and unwavering commitment to delivering exceptional customer service, leading to a rapid promotion.• Monitored and resolved end-user checkout issues in a timely manner.• Managed live merchant inventory and maintained up-to-date information.• Provided excellent customer service and follow-up support.