• Management of the Digital Transformation Program, focused on corporate culture and design• Management of Strategic Initiatives, New Businesses and Governance• Management of Corporate Governance: Risk, Compliance, ESG and LGPD

• Coordinated the Retail & Wholesale Corporate Reorganization Program (Executive Office of Strategy and Organization)• It was focused on the banking service network’s optimization, readjustment of corporate function roles, operational efficiency, and improvement of customer relationship• End-to-end management of multidisciplinary stakeholders, ensuring the framework established and the achievement of corporate goals, including planning KPIs, and OKR's, schedule and budget

• Coordinated product experts to understand business processes and users' needs to guarantee high quality standards and alignment to principles and best practices• Focused on user-centered design methods with both qualitative and quantitative research methods aimed to translate abstract concepts into simple and elegant user experiences• Developed services and applications with multiple user touch points on different platforms and devices through prototypes, information architecture… Show more • Coordinated product experts to understand business processes and users' needs to guarantee high quality standards and alignment to principles and best practices• Focused on user-centered design methods with both qualitative and quantitative research methods aimed to translate abstract concepts into simple and elegant user experiences• Developed services and applications with multiple user touch points on different platforms and devices through prototypes, information architecture, usability and interactivity Show less

• Managed the PMO of the Retail Program coordinating stakeholders across business such as IT, customers services, governance, infrastructure, logistics, marketing, HR, government, and channels• The program had eight projects, focusing on expansion of digital services, development and improvement of products and processes and training, and management of goals, key indicators, schedules, budget, and BPM

• Developed and managed the Corporate Strategic Planning system, allowing governance and automated alignment of strategic business goals, focused on decision-making assistance• Monitored, analyzed and distributed business intelligence to develop the Corporative Strategy

• team member of the Executive Office that oversaw the corporate strategy, governance, strategic planning and competitive intelligence• Analyzed and implemented solutions for commercial strategies using BSC metrics• Development along with IT area, the governance of corporative agile teams(portfolio and programs)

• team member of the Executive Office that oversaw the management and organization of the retail network• Planned, communicated, budgeted and offered business solutions, allowing better management of business units

• Managed team of customer services on retail network• Support for Credit, Loan Business Operations and Customer Services