Achievements:TAG emerged as a startup within the StoneCo group and, like any successful startup, faced limitations in terms of human and financial resources. I, along with five other professionals, established TAG, one of the three credit card receivables trade repositories in the Brazilian financial market. TAG was born, licensed by the Central Bank of Brazil, and swiftly commenced operations. In just 2 years, we unveiled a new financial infrastructure for the Brazilian financial market. In this role, I oversee Cloud Infrastructure, Corporate Infrastructure, Database Infrastructure and Administration, Information Security, Command Center, and Procurement.Key Responsibilities:● Formulated and led infrastructure and security teams.● Aligned infrastructure strategy with IT direction and company objectives.● Managed and designed the company's infrastructure architecture.● Conducted research, selection, and negotiation with suppliers.● Led technology research and established prerequisites.● Prepared and evaluated budgets and resource allocation.● Developed and executed cost optimization plans.Skills:Ansible; Auth0; Cisco; Datadog; DBRE; Debian; DevOps; Dotnet; Fortigate; Financial Planning; GCP; Google Bigtable; Google BigQuery; Google Cloud; IT Governance; Information Security; Kubernetes; Leadership; Linux; Microsoft Azure; Microsoft Azure DevOps; MongoDB; Netskope; Networking; PostgreSQL; Powershell; Procurement; Python; Runscope; SRE; Strategic Planning; Team Management; Terraform; Terragrunt; Zero Trust Architecture.

Achievements:I was one of those responsible for introducing 8 new card brands in the company's portfolio, and for the regulatory transition of the payment settlement mechanism from CNAB to SLC. These accomplishments have enabled the company to: (i) remain compliant with regulators, (ii) increase competitiveness, and (iii) expand market share.Key Responsibilities:● Designed the infrastructure architecture for the company's settlement systems.● Managed implementation, maintenance, operation, and monitoring of environments supporting the Transactional System and Settlement System.● Established deadlines and responsibilities.● Proficient in Incident Management.● Oversaw technical monitoring, performance evaluations, and individual development plans (PDI's) for team growth.● Managed implementation and support of continuous integration and delivery tools (CI/CD).● Extensively automated processes and manual routines through provisioning and configuration management tools.● Advocated and fostered DevOps culture.Skills:Ansible; DevOps; Dotnet; F5 BigIp; Fortigate; Leadership; Linux; Microsoft Azure; Microsoft Azure DevOps; Microsoft SQL Server; Microsoft Windows Server; MongoDB; Networking; PostgreSQL; Powershell; Python; RedHat; RabbitMQ; SRE; Team Management; Terraform; VMs.

Achievements:Upon acquiring a segment of Itautec's operations, my dual challenge was enhancing team operational efficiency and reducing company costs. Over nearly 2.5 years, I managed customer contracts in the commercial and corporate automation sector, spanning a range of equipment types. I led a direct reporting structure of 45 individuals.Key Responsibilities:● Managed a technical team focused on IT equipment services for large retail customers.● Oversaw aggressive service levels.● Proficient in operational and behavioral performance indicators.● Conducted follow-ups, satisfaction, and performance surveys.● Collaborated with the commercial team to address observed customer needs and opportunities.Skills:Commercial Automation; 3Com; Cisco; Fortigate; IBM Server; IBM Workstation; HP; Kodak; Leadership; Linux; Microsoft SQL Server; Microsoft Windows Server; Networking; Powershell; Printers; SuperMicro; Team Management; TEF; VMs.

Achievements:Commenced by tackling a client experience challenge, achieving a turnaround in service levels. Managed contracts for commercial and corporate automation, overseeing equipment from simple POS systems to server clusters. Led a direct reporting structure of 25 individuals.Key Responsibilities:● Managed a technical team providing IT equipment services.● Oversaw aggressive service levels.● Proficient in operational and behavioral performance indicators.● Conducted follow-ups, satisfaction, and performance surveys.● Collaborated with the commercial team to address observed customer needs and opportunities.Skills:Commercial Automation; 3Com; Cisco; Fortigate; IBM Server; IBM Workstation; HP; Kodak; Leadership; Linux; Microsoft SQL Server; Microsoft Windows Server; Networking; Powershell; Printers; SuperMicro; Team Management; TEF; VMs.

Achievements:Completed training in a record time of 15 days (compared to an average of 30-45 days). Maintained lowest reoccurrence rate and highest productivity for two consecutive years. Contributed to building a proprietary field service management system.Key Responsibilities:● Provided technical assistance for IT equipment.● Participated in pilot projects for technology development.● Covered superior's duties during vacations and absences.Skills:Commercial Automation; 3Com; Cisco; Fortigate; IBM Server; IBM Workstation; HP; Kodak; Linux; Microsoft SQL Server; Microsoft Windows Server; Networking; Powershell; Printers; SuperMicro; TEF; VMs.