Guide Associations and Chambers through implementation.Consult customers on data requirements and manage the data conversion process.Work with database specialists to ensure the accuracy of the data conversion.Train new customers on website content migration.Train customers on the MC Trade Software modules. Build lasting client relationships!

Work one on one implementing new customers to SAAS.Consult customers on data requirements and manage the data conversion process.Work with database specialists to ensure the accuracy of the data conversion.Train new customers on website content migration.Train customers on the Atlas Software modules.Build lasting client relationships!

Developed creative solutions for project analysis and metric collection on website and video engagement, analytics implementation and reporting.Analytics and ROI consultant to internal and external teams on all projects.Lead "The Analytics Cohort". An internal team responsible for grading all client projects.Advisor to product teams on web distribution, and implementation of products.Assisted in the innovation of our product offerings.Assisted with creative direction, video and website production and content creation.Delivered technology direction and multi-channel distribution consultation to internal/external teamsDesigned and presented distribution strategies to clients.Trained clients on basic web analysis and reporting.Responsible for IT management and Infrastructure administration to ensure the safety of raw footage and data collection.

Senior team leader with the primary goal and responsibility of providing overall team building & direction for all Enzu operations including …Monitor and report operational performance to CEO & CTOEnsure training of employees on policies and procedures and engages them in changeManage the interview process for potential new team membersPrepare and perform performance appraisals and mentors team membersConducts team member reviewsEnsure 100% uptime of a global hosting network with thousands of serversManagement and development of a high-performance team of support and billing techniciansSupervise day-to-day activities of Enzu Operations & Technicians across all shifts in a 24x7 global hosting networkOne on one client technical & billing support

Providing direction for every phase of the products lifecycle including technical direction, requirements of new functionality, oversight of product design, management of documentation, QA and maintenance as well as conducting client trainings and demonstrations & assisting with sales.

Project documentation including Technical specifications and Functional documentsIT/Resource managementHigh level working knowledge of projects hosted on MediaSauce managed serversCreative Direction assistance. (Working with Creative directors on projects, assisting with wire framing, project details & design direction.)Website DevelopmentGeneral site maintenance and development assistanceServer support configuration and management

N.O.C./IT Helpdesk ManagerJanuary 18, 2010, to April 2011Responsible for the hiring and training of all help desk personnelImplemented new business solutions that streamlined help desk processes Coordinate 24-7 system stability monitoring for a constantly changing architectural environment.Refined company-wide communications for maintenance, deployments, internal and external outages and degradations.Provide Support to operations, engineering, IT/desktop technicians and system administrators.Provide constant team leadership through the management of team members, focusing on defining their strengths, identifying weakness and helping guide personal and business environment development.

Independent contractor specializing in systems monitoring and help desk operations. Monitoring system stability and providing escalation support via email and phone.Responsible for logging and tracking system issues and carrier outages.Authored company wide communications related to internal and external outages of servers processes and applications.Relied upon by management to train individuals on monitoring processes as related to system architecture.

An expert on all ChaCha product lines. Created and managed the requirements documentation for Mobile and desktop product.Worked together with the development team to maintain the product's vision and avoid changes to the original scope.Created and worked with feature teams that were responsible for enhancements to ChaCha products and internal administration tools.

Monitored system stability and provided escalation support via email and phone.Provided customer support to ChaCha Guides via email. Edited help text and translated into HTML & XML format in an eclipse development environment.