Erika Ferrell Email & Phone Number

- Developed & implemented process workflows to achieve maximum project management efficiency by collaborating with production teams within the organization.- Assist various C-Suite level leadership teams to complete administrative functions and organization to achieve their business needs. Including email, calendar, and travel management for individuals and teams both internal and external. - Experience prioritizing tasks for multiple clients to meet business deadlines amongst my contractor book of business. - Exposure and training to multiple systems and programs including project management and CRM software.- Lead a Recruitment team to build an engaged talent pool, grow sourcing methods to increase applicants consistently each month, streamline screening methods to reduce internal time by 12%, and revise data collection for effective reporting.

Atlanta, Ga, Us

Cincinnati, Oh, Us

- Led an interdepartmental team to complete assigned digital projects on time, to specifications, and with accuracy and efficiency. - Outlined the tasks involved in the project, communicated timelines to project teams, and delegated assignments accordingly. - Began leading full project teams after 3 months of hiring date. Launched a project team tasked with piloting new agile processes after 6 months of starting with company. - Leaned into managing project teams across various virtual platforms, after 3 months with the organization. - Was recognized at regular intervals by peers for exceeding teamwork requirements.

Cincinnati, Oh, Us

- Within 1 month of training, led large and complex marketing projects, consisting of 25+ print components, and ensured quality products were delivered on time and within budget using proven planning and organizational skills. - After 6 months of hiring, assigned with the larger scale analytical projects, customer pricing/impact analysis, and competitive RFP bids for projects ranging over $100,000 in costs. - Developed a multi-division training course to blend administrative functions with production knowledge.

Chattanooga, Tn, Us

- Promoted to managing the printing of high priority mail merged and 2D barcoded marketing materials for Creative Services department using Print Shop Mail and Solimar programs within 1 year.- Collaborated on quality and scheduling with Communications, Print Services, Mail/Fulfillment, and IT to produce all customer facing material for members belonging to BlueCross BlueShield of Tennessee Health Insurance. - Under moderate supervision, provided effective project management for digitally printed communication materials such as marketing brochures, email campaigns, and event communication.- Directly responsible for working in collaboration with Senior Brand Design Manager to create and produce video footage of the print/mail/fulfillment services to be presented to executive management of the whole Enterprise.

- Served as the sole account manager over life and health insurance and annuity applications by interacting with clients and variable data on a daily basis, while maintaining client confidentiality.- Used problem solving skills to research and determine customer concerns with products, carriers, and general questions. Developed a workflow for customer information intake and delivery methods.- Mentored the sales team by using knowledge to grow their skill sets by presenting bi-weekly product training sessions. Gained experience analyzing a wide variety of data for annuities and other financial products. - Customized communication programs with design/copywriting, content research and development based on audience segmentation to ensure customer satisfaction through creative and well-executed materials. - Utilized key communication skills to process appropriate forms for customer claims and administer benefits for small groups. - Within 1 year, created project plans and budgets to assist the brokers and sales teams in developing their own client base.

- Joined an independent retail sales team to expand my experience in evaluating, developing, and implementing business process measurement systems and dashboards. - Established new structures through the use of creativity and innovation management within 1 sales year. - Introduced key performance measurements for management to utilize and analyze sales growth.- Directly responsible for a 33% profit increase in sales. - Collaborated with owner to develop operational processes and a consistent brand voice through providing creative concepts. - Served as a team leader to consult with management and gain knowledge of their daily operations, define their training needs and make recommendations to help them achieve their goals. - Developed internal and external communications, using written and verbal skills. - Created and launched an external email communication project that consisted in a 30% click rate.- Acted as a role model and mentor to sales associates to build their skill sets in marketing, merchandising, and customer interaction. - Used proven hands on training methods and regularly scheduled follow up sessions to increase motivation and retention. - Created and managed all visual directives, mapping and floor set planning, scheduling and inventory management. - Assembled sales team, assigned individual responsibilities, and identified appropriate resources needed.

- Ensure that the restaurant operates efficiently and profitably while maintaining the reputation and ethos of the Monen restaurants. - Used strategic planning and day-to-day management activities to coordinate a smooth running shift in an ever-changing environment. Keeping the mindset of the staff to have the customer’s needs always fulfilled and excited to return is constantly my number one goal. - I was thrilled to be able to be a part of the bar team that launched the Milk & Honey Coffee Bar inside of the Community Pie restaurant.

Anaheim, Ca, Us

- Promoted to Interim Store Manager after 9 months of hiring to lead a top 200 store in the company, consisting of $1.5M in sales/annually. - Collaborated with team to develop operational processes and a consistent brand voice through providing creative concepts. - Used creative thinking and communication skills to develop a customer service selling culture throughout the team. - Team leader in increasing store’s financial performance indicators by staff production, and training of customer service skills. - Developed and lead denim DIY projects open to customers to build sales around products.- Presented success of projects across the regional and national sales teams. - Generated and analyzed merchandise reports and make necessary brand appropriate merchandising moves to maximize presentation and drive sales. - Facilitated positive, professional relationships with internal and external customers through effective communication, education, and problem solving skills. - Served as a team leader to coach and develop staff production and training through effective communication. - Worked with management to create accurate, timely, and quality results daily. Provides weekly status reports. - Led staff and management meetings, as well as representing store for corporate events by conducting presentations with excellent communication and interpersonal skills.

Lexington, Ky, Us

- Taught introduction to merchandising as a stand-alone instructor. - Responsible for selecting text book, developing syllabus and curriculum, and guiding students through their introductory course into the merchandising program. - Presented topics to students in a creative fashion and engaged student interaction through various techniques.

Master Of Arts (M.A.), Consumer Merchandising/Retailing Management

Bachelor'S Degree, General Sales, Merchandising And Related Marketing Operations