Shane Ferrell Email & Phone Number

Amarillo, TX, US

Amarillo, Texas, US

Amarillo, Texas, US

Paducah, KY, US

• Co-lead teams creating a key new line of business focusing on open banking and banking-as-a-service (BaaS) strategies
• Corporate-wide leadership of teams focusing on innovating and building strategic plans that extend existing business lines and create new products and services in response to disruptive opportunities.
• Drove over 30 concepts through the innovation framework resulting in 4 business plans with prototypes in the first year
• Drive relationships with multiple incubators and accelerator programs seeking to raise reputation as an innovative fintech as well as creating partnership and acquisition opportunities

Paducah, KY, US

• Grew business line from $0 in annual revenue to over 15% of annual corporate revenue
• Represented CSI as a digital banking subject matter expert internally and externally through customer interactions, prospect interactions, consultant interactions, analyst interactions, corporate events, and industry.
• Counseled and led the Senior Director of Digital Strategy as his teams cast strategic vision and product direction for CSI’s digital banking suite of products, which includes internet and mobile banking, website.
• Provided guidance and direction to the Senior Director of Innovation on cultivating the strategic vision and operating model for the innovation center within CSI

Paducah, KY, US

• Direct responsibility for long-term planning of the Internet Services Group
• Recruited and elevated team members to management positions of four groups within Internet Services: implementations, graphics, support, and technical support
• Led product management teams that were accountable for the converstion of the strategic vision into product roadmaps and the tactical execution of delivering product
• Led the team responsible for implementations for Internet Banking, Mobile Banking, Interactive Voice Response, Secure e-mail, Secure Intranet, and Website Design product lines
• Responsible for a wide range of interactions from the digital banking product teams with other groups within CSI, primarily around sales, relationship management, and customer support
• Spun up a direct-to-consumer call center support group taking bill pay cases on behalf of banking clients

Paducah, KY, US

• Created and responsible for a new business line (Internet Services Group) including setting vision and strategy for each team, recruiting and developing a team, establishing operational procedures and KPIs.
• Created four distinct groups within Internet Services: implementations (project management), website development, call center support, and technical support (managed the application layers across the web and database.
• Growth from 0 to 200+ installations of primary product

Paducah, KY, US

• Worked on a wide variety of internal projects to establish product definitions, product viability and market demand, pricing, sales forecast, marketing strategy, and initial deployment
• Interacted with 3rd party providers to help perform vendor due diligence, contract review, escalate support issues, review product needs, support negotiation, and pricing decisions.

Paducah, KY, US

Responsible for newly created team that handled onsite and offsite installation of ancillary products. Directed the creation of procedures, schedules, timelines and documentation for installing multiple product lines.

Paducah, KY, US

Bachelor Of Business Administration - Bba, Finance

Bachelor Of Business Administration - Bba, Marketing