Founder and promoter for a professional training and consulting company, where the core is to share knowledge among different professionals and profiles.

On dealer network management and development tool:- coordination of AMS and software release- process analysis and improvement, linked with Change Requests management- supporting team members on daily activities- supporting younger colleagues providing introductions to most used tools (Excel, Service Now) and useful topics (DataBases, Release management)- analysis of dealer data to identify incoherences and suggest remediations

On quality and warranty area, parts return and invoicing tool activities on:- coordination of AMS and software release- process analysis and improvement, linked with Change Requests management- supported again in the area from Feb 2023 to May 2023

On pricing and competitiveness tool, activities on- coordination of AMS and software release- process analysis and improvement, linked with Change Requests management- creation of a dedicated reporting dashboard - ticketing management and SLA/KPI monitoring

On the main platform used by dealers, activities on:- coordination of AMS and software release- continuous improvement- ticketing management and SLA/KPI monitoring- integration of external systems