Virgilio Ferrer Email & Phone Number

An experienced and outgoing customer care professional with 10 years of practice with Sales, Technical Support, and Billing. Highly efficient in building trust and establishing rapport with the client; seeking to leverage my Interpersonal, Technical and Professional expertise to benefits the goals of the company.After being a renewal sales manager of Career Builder, Salesforce and Currently of Tableau, I've learned Managing a portfolio of accounts to achieve long-term success, Set and track sales account targets, aligned with company objectives, Resolves conflicts and provide solutions to customers in a timely manner and Handling Small Medium Business and end to end process.• Handling Small Medium Business and end to end process.• Providing a solution to the customer that will help their business for their upcoming renewal• Own the renewal process cycle, from developing a strategy to building relationships with key stakeholders to negotiation and contracting• Making sure that the customer will get the most return on their investment.• A point of contact of all customers with regards to all account management and services matters.• Forecast the Accounts from 30 to 120 days renewals. • Manages and Contacts all the customers from 30 days to 120 Days Renewals • Collaborate with the team for possible growth for Accounts• Assist the customers/clients from Choosing the products/services suits to their needs and budget, Signing the contracts, activating the services and assisting them with every challenge or issue to provide good customer experience. • Maintain and Report Accurate Forecast. Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth• Escalate whenever appropriate to help resolve customer concerns. • Managing 80 to 100 accounts in a month and Conducting trainings which is part of my role as Senior Customer Success Manager.• Conducting training for Salesforce and tableau Process and How to navigate the tools• Associate Sales Manager I handle 10 Renewal managers and I also handle the Training team. The Territory I handle is SMB with 79.5% Renewal Rate Target, CMT with 81% Renewal Rate Target, Public Sector with 75% Renewal Rate Target, and Partner Reseller/ Partner Sourced with 66% Renewal Rate Target.I manage the day to day operations of the team. ensuring the team is staff and SLA commitments are met. Managing Recruiting, Coaching, Objective settings, and Performance monitoring of sales Representative Attending meeting with the client to build relationships with the existing accounts