Ferrin Lawrence Email & Phone Number

Nashville, Tn, Us

• Guide and develop team members to meet current performance goals and prepare for future career goals• Oversee resource allocation of the Central team• Serve as a resource to assist with questions and escalated issues• Build and develop relationships with dealer and field personnel • Work to continually improve our Origination system and internal processes

• Personally originated and drove results for BCP National Accounts in 2021, which funded over $70M and 550+ contracts, making this BCP National Accounts best result in its history. • Utilized system expertise, complex quoting skills, and interpersonal skills to provide efficient and excellent customer service to customers, dealers, and Account Managers• Led the Corporate Accounts Origination team as a CapitalStream SME by teaching new concepts (creating a customer, copying assets) and troubleshooting issues• Strategized with Account Managers and dealers to manage customer pipelines and forecast future needs

Greater Nashville Area, Tn

• Led and taught a team of SMEs in Sales Support and Lease Services departments, who would serve as resources for their teams • Developed 108 pieces of intensive training material, taught 70 classes, and tested for all retail pricing concepts in CapitalStream to Sales Support, Lease Services, and other related departments • Developed new processes that better aligned with CapitalStream’s capabilities (ex: Advance Payments and Trades on FLOP process)• Collaborated with many departments to develop and implement process changes (ex: Lease Services roles, responsibilities, and process flow within the new systems)• Led the Hypercare chat for Sales Support and Lease Services, which entailed troubleshooting CapitalStream issues and logging tickets

Greater Nashville Area, Tn

• Top performing Sales Support Rep throughout my time in the department by consistently surpassing KCP goals• Provided excellent customer service to dealer personnel and field personnel with helpful information on finance/lease quotes, documentation, sales promotions, and merchandising programs to dealers and internal staff• Exhibited problem solving skills by assisting with alternative quotes requests and investigating to resolve origination issues for assigned dealers

Greater Nashville Area, Tn

• Displayed empathy, resourcefulness, and confidence while assisting external and internal customers • Provided comprehensive support to French speaking Canadian customers in addition to English speaking customers, building intercultural communication skills• Researched and evaluated more specific or complex issues to follow through on commitments to customers

Greater Nashville Area, Tn

• Ensured that documentation was complete and accurate according to credit requirements• Communicated with dealers, territory managers and internal CFSC departments to ensure that any missing or inaccurate items within the documentation package were resolved efficiently• Contacted anglophone and francophone Canadian insurance companies to obtain correct insurance certificates• Booked and funded transactions within CFSC’s origination and leasing systems