Ferry Su Email & Phone Number

Melbourne, Victoria, Australia

Supporting primarily for Sydney and Melbourne StudiosSkills include:- Office365- Exchange Online- Sharepoint- MS Teams Administration- MS Azure- Windows Server 2019- Network Administration- Microsoft Configuration Manager- Hardware configs for Windows (Desktop + Laptop)- Mobile device onboarding & management + Vodafone. - Meeting Rooms AV management. Primarily Teams Rooms on Windows + Crestron. and VR Technology.- Basic Powershell- Knowledge of Intune + MS Defender & Cybersecurity- Knowledge of Veeam Backup- Newforma Project Center Administration- 3rd party support: Adobe + Autodesk + Miro + Bluebeam + Enscape + Sketchup + Slack Technologies. + Power Admin Server Monitoring.- Print Management - Ricoh + PaperCut- ICT Asset Managment + LanSweeper- End users training

Auckland, New Zealand

Supporting ICT requirements for Auckland, Tauranga and Wellington Studios.Skills Include:- Office365- Exchange Online- Sharepoint- MS Teams Administration- MS Azure- Windows Server 2019- Network Administration- SCCM/ Microsoft Configuration Manager- Hardware configs for Windows (Desktop + Laptop)- Meeting Rooms AV Management and and VR Technology.- Basic Powershell- Knowledge of Intune + MS Defender- Knowledge of Veeam Backup- Newforma Project Center Administration- Adobe + Autodesk + Miro + Bluebeam + Enscape + Sketchup- Print Management - Ricoh + PaperCut- ICT Asset Managment + LanSweeper- End users training

Auckland, New Zealand

Jasmax is one of the largest architecture firm in New Zealand where I work as an in-house IT support. My responsibilities include troubleshooting and configuring hardware/ software for around 200 staff members in various different office regions (Auckland, Tauranga, Wellington and Christchurch). Responsibilities:Installing, configuring and troubleshooting issues on Microsoft Office suite, Adobe Creative Cloud, Autodesk and around 10 additional third-party applications.Powershell scripting for user's account automation (account creation, rename and termination) in conjunction with a third party application.Intermediate skills in Exchange 2010 & hybrid Exchange Online 2013, Office 365, Lync Server 2013 and Skype for Business Server 2015.Building and setting up desktops/ laptops using scripted Windows images via SCCM or Software CenterAssist in setting up desktop or laptop and various IT peripherals for new staff in their allocated deskTroubleshoot network printers, permissions for shared folders/ files and computer hardware including laptop and desktop. Create, manage and removing users’ account using Office 365, MS Exchange and Skype for Business. Asset management for computers and mobile phonesExperience in Oculus VR (Virtual Reality) setup and troubleshooting.Support meeting rooms audio-video hardware and software applications (Go-To Meeting, Skype for Business and Zoom).

14-22 Triton Drive, Auckland.

CNS is a managed service provider where I gained valuable experience in remote desktop support and customer service. I supported various different clients from small to medium size businesses throughout different locations in New Zealand. Responsibilities:Logging and action customers' ticket queue via phone call or email as per SLA (Service Level Agreement (SLA). Knowledge share by updating Remote assistance for Microsoft applications on Windows XP, 7 and 8.1 using Kaseya IT Management Software. Managing users’ account access and security through Offie 365, Windows Power Shell and Active Directory via Windows Server 2002 to Windows Server 2012 R2. Manage users’ email Outlook account through Windows Power Shell, Microsoft Exchange Server 2010, Microsoft Exchange Admin Center 2013 and Microsoft Office 365.Investigate and troubleshoot email delivery issues. Manage spam emails using Barracuda.Troubleshoot Antivirus issues (Sophos, ESET and Trend Micro).Laptop and desktop imaging using SCCM. Account setup or troubleshoot VPN connection for Aventail and NetExtender via GMS-SonicWall.Troubleshoot mobile phone issues (iPhone and Android).Strong knowledge of Group Policy Object configurationKnowledge of DHCP, DNS, subnetting, routing and 802.11

Victoria Street, Auckland

Spark Digital is one of the largest Telco company in New Zealand. My entry level role in IT as a helpdesk, I gained a large amount of experience in desktop support and customer service. Our team is responsible in providing IT support for Downer NZ.Responsibilities:Remote assistance for Microsoft applications on Windows XP, 7 and 8.1 via Citrix.Managing users’ account access and security through Active Directory via Windows Server 2003 and Windows Server 2008Manage spam emails using SMXTroubleshoot network printers, permissions for shared folders/ files and computer hardware.Troubleshoot issues or manage requests for mobile phone device. Manage or troubleshoot around a dozen third party applications. Escalate Major and Critical incidences.Logging and action customers ticket queue via phone call or email as per SLA (Service Level Agreement (SLA). Knowledge share by updating procedure for troubleshooting common issues.

• Experience in conducting Food Safety Plan based on LRQA requirement (ISO 2200)• Develop and train SOP lab testing equipments for QC operator• Validation on New Product Development• Install, troubleshooting, maintenance and calibration for lab testing equipments• Regular monitoring of Quality Checks• Beverage caffeine analysis using HPLC• Assist in troubleshooting office PCs and network issues (IP addressing and network LAN connection)

Auckland

• Experience in various beverage lab testing equipments particularly in softdrinks beverage• Monitor & update quality records to comply with HACCP (WQA Food Safety Programme)• Laboratory syrup testing for clearance, quality water treatment testing, scheduling for equipment calibrations, weekly production planning, liaise with suppliers to investigate defective product• Assisting quality manager in food safety audit • Staff training for QC instrumentations

140 Penrose Rd, Mount Wellington, Auckland 1060, New Zealand.

• Quality Controller for Fresh Meat Processing (Boning & Further Processing)• Quality Controller for Cooked Meat Products (Retort processing)• Report to Technical Manager• Audit/ NZFSA reviews/ Performance Reviews• Report to Operations/ Admin Manager• Production recording/ balancing.• All Food Safety & Technical Processing Requirements, including country access requirements

Jl. Raya Cilincing No.1, Tanjung Priok, Jakarta, Indonesia

• Food product quality control and assurance.• Make test samples of flours and pasta• Manage production of food products primarily pasta • Test food products for flavour, texture, colour and nutritional content. • Ensure that food products meet set specifications and standards.• Assist in improving factory efficiency.

Bachelor Of Science (B.Sc.), Food Science, B Average

Activities and Societies: • Event organizer and communication officer for Food Science Association at the University of Auckland. •.

Science, New Zealand Bursary (B Bursary)

Subjects taken include: - Calculus - Statistics - Physics - Chemistry