My profile:organizational expertchange management, TQM(project) manager Business, Management & IT. Senior business consultant. Customer support management.Business Coach at strategic/operational level.Management of change projects around organizational change, process redesign and / or ICT implementations.Experienced facilitator and business trainer.Chess coachSpecialismsSkilled in strategic choices in the internal management, staffing, and (re) structuring of the organisation.The focus processes, organisation and people in a good coherent interaction to maintain or restore.I'm going to carefully performed and results-oriented project management, and preferably also in complex situations.I am a promoter, networker and team builder.The Rhenish organisational thinking is an important source of inspiration for me.Information management:Information architecture and application architecture, ITIL V3.Process management:BPM, process architecture and process analysis, lean, SOAProject management:Prince 2Testmanagement:TMAPTPI NEXTAdvising management on organisation, processes and information management.Customer support:SAP CRM.WFM.Payroll (HTS)Customers: GGD Brabant Zuidoost, Avis Budget group, Transcom AB, Whirlpool, Indesit, Kitchenaid, Ikea, Unilever, Abbvie, Unisys, Fortis Bank Retail, ASR verzekeringen, Rabobank, Delta Lloyd, OHRA, ABN-Amro Verzekeringen, Ordina, UWV, Interpolis, Ministerie van Defensie, Tennet, ABP, ASML, PhilipsSpecialties: Information managementProcess managementOrganisation consultancyLogistics consultancyTestmanagementCoachingHR hiring.Line ManagementWinetasting advisorChess coach