Ferry Handoko Email & Phone Number

Serpong, Banten, Indonesia

• Oversee general operational of the company, including coordination and managing the essential functions from administrative works, maintaining communications between departments and developing strategic initiative to improve the business in general. • facilitate communication and coordination among all departments (Key management team, sales and marketing team, finance and accounting team, warehouse team)• Support sales and marketing team in delivery (Trucking management, repacking, quality control) • Support promotion and events (Vendor related for event / branding) • Monitoring import of goods and stock (Reminding of low stock or slow moving stock or NED stocks)• Monitoring of warehouse space (Maximizing storage space, monitoring of goods condition) Bad stock management (Handling of bad stock) • Delivery and repacking monitoring (Trucking management, repacking, quality control etc)• Monitoring import (Actual quantity of import, input the correct data to system timely) • Stock reporting (Implementing accurate and timely report to management) • Troubleshooting and problem solving• Checking and approving every expenses under operational activity Assist account team in providing data / information appropriately • Finding the best vendor (In term of quality, service and price wise) • Procurement process for company and director need (Apartment / warehouse / office lease, car rent etc)• Provide monthly operational budgeting• Be the company representative in communication with external • Managing HR related issue and employee’s • Approving (and managing) employee’s leave • Employment’s contract management • Arranging team regular meeting and management • Continuously improving company’s SOP for better operational process • Monitoring and controlling company’s assets and documents

Jakarta, Indonesia

User Support:Provide technical assistance to end-users regarding hardware, software, and network-related issues.Respond to inquiries and resolve problems through various communication channels, such as phone, email, or in-person.Troubleshooting:Diagnose and resolve technical issues related to computer hardware, software applications, and network connectivity.Perform troubleshooting steps to identify and address problems promptly.Hardware and Software Maintenance:Install, configure, and upgrade computer hardware and software.Conduct routine maintenance tasks, such as system updates, antivirus scans, and software patches.Network Support:Assist with network-related issues, including connectivity problems and basic network configurations.Collaborate with network administrators to ensure seamless network operations.Documentation:Maintain accurate records of support requests, resolutions, and hardware/software inventory.Create and update documentation for common troubleshooting procedures.Training:Provide basic training to end-users on the use of hardware, software, and IT best practices.Security:Implement and enforce security measures to protect systems and medical data.Stay informed about the latest cybersecurity threats and assist in implementing security protocols.Collaboration:Collaborate with other IT professionals, such as system administrators and developers, to resolve complex issues. Collaborate with Doctor and Practioner to develop medical records database

North Jakarta, Jakarta, Indonesia

• Responsible for managing clinic operations, ensuring efficiency, and maintaining the quality of clinic services.• Developed Standard Operating Procedures (SOP) and company regulations with doctors and management to ensure service quality standards in the healthcare industry.• Addressed human resource needs from recruitment, training, to periodic productivity reviews of staff and clinic targets.• Managed operational budget, systems, training, events, and clinic marketing.• Created marketing program materials and social media content on Website, Instagram, YouTube, and conducted webinars, internal events, and exhibitions.• Established partnerships with other healthcare service providers, laboratories, and health insurance to expand the network and accessibility of clinic services.• Built and managed an integrated health information system, including patient databases, scheduling & doctor modules, membership module, and POS system.• Developed a medical system for a project with the YAKKUM Rehabilitation Center.• Implemented patient satisfaction programs (Net Promoting Score) and managed feedback for continuous improvement.• Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.• Lead and oversee a team of customer service representatives, providing guidance, support, and training to enhance their skills and performance.• Act as the primary point of contact for escalated customer inquiries and complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.• Implemented service recovery protocols to turn negative experiences into positive outcomes, reinforcing the clinic's dedication to customer satisfaction and retention.• Provided ongoing training and development opportunities for staff members to enhance their customer service skills and cultivate a customer-focused mindset.

Jakarta, Indonesia

Jakarta, Indonesia