Suzanne (Brophy) Ferry
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Suzanne (Brophy) Ferry Email & Phone Number

B2B Customer Service Manager at Esschem at Esschem
Location: Greater Philadelphia, United States, United States 6 work roles 2 schools
1 work email found @esschem.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@esschem.com
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Current company
Esschem
Role
B2B Customer Service Manager at Esschem
Location
Greater Philadelphia, United States, United States
Company size
36 employees

Who is Suzanne (Brophy) Ferry? Overview

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Quick answer

Suzanne (Brophy) Ferry is listed as B2B Customer Service Manager at Esschem at Esschem, a company with 36 employees, based in Greater Philadelphia, United States, United States. AeroLeads shows a work email signal at esschem.com and a matched LinkedIn profile for Suzanne (Brophy) Ferry.

Suzanne (Brophy) Ferry previously worked as B2B Customer Service Manager at Esschem and Sr. Consultant Business Dev/Strat Planning at Verizon. Suzanne (Brophy) Ferry studied at Delaware County Community College.

Company email context

Email format at Esschem

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{first_initial}{last}@esschem.com
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AeroLeads found 1 current-domain work email signal for Suzanne (Brophy) Ferry. Compare company email patterns before reaching out.

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Profile bio

About Suzanne (Brophy) Ferry

I am a highly driven, results focused and intuitive Customer Experience Leader and Project Manager. I have extensive experience managing large operations teams, driving process improvements and operational stability while developing strong managers and technical staff in the professional services industry. I have solid expertise in the entire life-cycle of project, program, and process management, from requirements-gathering and planning through implementation and results analysis. I am an innovator that uses creativity and excellent communication skills to maximize success of the team while managing costs.I am an energetic, analytical, detail-oriented leader with high integrity and passion for quality work.

Listed skills include Process Improvement, Telecommunications, Business Analysis, Leadership, and 13 others.

Current workplace

Suzanne (Brophy) Ferry's current company

Company context helps verify the profile and gives searchers a useful next step.

Esschem
Esschem
B2B Customer Service Manager at Esschem
linwood, pennsylvania, united states
Website
esschem.com
Employees
36
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Company profile
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6 roles · 30 years

Suzanne (Brophy) Ferry work experience

A career timeline built from the work history available for this profile.

B2B Customer Service Manager

Current
Esschem

Linwood, PA

Apr 2019 - Present

Sr. Consultant Business Dev/Strat Planning

Current
Verizon
  • Cultivated synergies across Business Units and established Customer Experience (CX) strategy, design standards, governance and measurements to drive CX roadmap implementation.
  • Drove loyalty improvements in Wireless, TV and Internet Business Units by analyzing and leveraging top drivers of retention, enjoyment, advocacy and loyalty.
  • As a Six Sigma Green Belt applied Lean methodologies to the consumer billing process, resulting in significant consumer billing improvements.
  • Repositioned AdHoc Survey offering as a strategic Voice of Customer (VOC) consulting solution and established service, engagement and operational improvements
Aug 2014 - Present

Customer Experience Manager

Amerihealth Administrators

1900 Market St., Philadelphia PA

Lead a call center of 75 employees who deliver excellent customer experiences. Our goal is to provide our customers with the right solution when they need us most and help them navigate today’s complex health care system with ease. In addition to managing the center, I am an operations lead for AmeriHealth’s transformation team. I participate on business.

Feb 2016 - Dec 2018

Manager Finance- Credit & Collections

Verizon Communications

West Chester, PA

Managed Support Staff for Consumer Financial Services Credit Verification, Special Billing Project, and the Business Market credit and collections operations – 150+ customer facing employees. Managed Credit Verification Center operations and offline support centers- 100+ customer facing employees. 1 Recommendation from Scott Novak: Director- Center of.

2008 - 2014 ~6 yrs

Specialist

Verizon Communications

Greater Philadelphia Area

Managed key staff functions to support Credit Verification Centers and Special Projects Billing teams to drive cost saving synergies across all of the Wireline organization.

2001 - 2008 ~7 yrs

Sales Supervisor

Verizon Communications

Ardmore, PA

Resourceful and energetic sales supervisor who led 15-25 residential sales consultants in excellent customer service and a proven track record for exceeding monthly sales objectives. Recognized as a self-motivated leader with the ability to teach and train others to identify, analyze and solve telecommunication and finance problems quickly and efficiently.

1996 - 2001 ~5 yrs
Team & coworkers

Colleagues at Esschem

Other employees you can reach at esschem.com. View company contacts for 36 employees →

SG Si Gou Si Gou Colleague at Esschem China, China View → KC K Collins Collins K Collins Collins Colleague at Esschem Essington, Pennsylvania, United States, United States View → KL Kathryn La Fleur Kathryn La Fleur Colleague at Esschem Prospect Park, Pennsylvania, United States, United States View → MG Michael Getz Michael Getz Colleague at Esschem Aston Township, Pennsylvania, United States, United States View → CH Christina Height Christina Height Colleague at Esschem Greater Philadelphia, United States View → SK Stephanie King Stephanie King Colleague at Esschem Philadelphia, Pennsylvania, United States, United States View → MA Michael Amad Michael Amad Colleague at Esschem Greater Philadelphia, United States View → ES Edward Sobolewski Edward Sobolewski Colleague at Esschem Marcus Hook, Pennsylvania, United States, United States View → PF Patricia Ferry Patricia Ferry Colleague at Esschem Wilmington, Delaware, United States, United States View → SH Stephen Height Stephen Height Colleague at Esschem Belcamp, Maryland, United States, United States View →
2 education records

Suzanne (Brophy) Ferry education

Special Education And Teaching

Pennsylvania State University-Brandywine
FAQ

Frequently asked questions about Suzanne (Brophy) Ferry

Quick answers generated from the profile data available on this page.

What company does Suzanne (Brophy) Ferry work for?

Suzanne (Brophy) Ferry works for Esschem.

What is Suzanne (Brophy) Ferry's role at Esschem?

Suzanne (Brophy) Ferry is listed as B2B Customer Service Manager at Esschem at Esschem.

What is Suzanne (Brophy) Ferry's email address?

AeroLeads has found 1 work email signal at @esschem.com for Suzanne (Brophy) Ferry at Esschem.

Where is Suzanne (Brophy) Ferry based?

Suzanne (Brophy) Ferry is based in Greater Philadelphia, United States, United States while working with Esschem.

What companies has Suzanne (Brophy) Ferry worked for?

Suzanne (Brophy) Ferry has worked for Esschem, Verizon, Amerihealth Administrators, and Verizon Communications.

Who are Suzanne (Brophy) Ferry's colleagues at Esschem?

Suzanne (Brophy) Ferry's colleagues at Esschem include Si Gou, K Collins Collins, Kathryn La Fleur, Michael Getz, and Christina Height.

How can I contact Suzanne (Brophy) Ferry?

You can use AeroLeads to view verified contact signals for Suzanne (Brophy) Ferry at Esschem, including work email, phone, and LinkedIn data when available.

What schools did Suzanne (Brophy) Ferry attend?

Suzanne (Brophy) Ferry studied at Delaware County Community College.

What skills is Suzanne (Brophy) Ferry known for?

Suzanne (Brophy) Ferry is listed with skills including Process Improvement, Telecommunications, Business Analysis, Leadership, Team Leadership, Call Centers, Operations Management, and Project Management.

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