Managed three service lines to globally deliver corporate operations at scale of video conference and collaboration devices and the central video network support service.• Supported extensive operations on Cisco Webex SaaS and dependent Azure services (Microsoft Intune, Microsoft Entra ID and Microsoft Office 365).• Implemented compliance and security standards globally on 2500+ devices throughout 250+ supported offices. (Cisco video conference, Microsoft Surface Hubs and Microsoft… Show more Managed three service lines to globally deliver corporate operations at scale of video conference and collaboration devices and the central video network support service.• Supported extensive operations on Cisco Webex SaaS and dependent Azure services (Microsoft Intune, Microsoft Entra ID and Microsoft Office 365).• Implemented compliance and security standards globally on 2500+ devices throughout 250+ supported offices. (Cisco video conference, Microsoft Surface Hubs and Microsoft Teams Rooms).• Transformed the finance planning of the $7M Digital Workplace Operations business with a new in-house-developed Cost & Recovery tool that changed the method for forecasting and pricing services.• Rolled-out new products within the service to enhance the offering for internal customers.• Worked on continuous improvements in the operating model across all services by actively engaging with leadership and internal customers to identify opportunities. Show less

Led all technical and operational support activities associated with the Cisco video conference service.• Supported deployments, maintenance and tech-refresh migrations for 900+ devices.• Managed the complex and distributed video conference infrastructure built on several technologies (Cisco CUCM, Cisco Expressway, VMware, Pexip, Vyopta, Synergy and Microsoft Azure IaaS).• Ran the Tier 3 escalation team for end user support and provided white-glove coverage for VIP executive… Show more Led all technical and operational support activities associated with the Cisco video conference service.• Supported deployments, maintenance and tech-refresh migrations for 900+ devices.• Managed the complex and distributed video conference infrastructure built on several technologies (Cisco CUCM, Cisco Expressway, VMware, Pexip, Vyopta, Synergy and Microsoft Azure IaaS).• Ran the Tier 3 escalation team for end user support and provided white-glove coverage for VIP executive meetings.• Performed regular updates to ensure security and compliance of infrastructure devices.• Conducted scheduled Disaster Recovery exercises to validate the resilience on all services of the distributed infrastructure. Show less

Architected, planned and built Accenture’s on-prem Microsoft Skype for Business platform (currently known as Microsoft Teams) to support 450K+ users. • Deployed and maintained 400+ application servers including SQL Clusters with VoIP-PSTN integration.• Acquired advanced experience on related core services such as AD, GPO, DNS, QoS, Firewalls and Load Balancers.• Completed 4 platform upgrade projects (OCS 2007 R2/R1, Lync 2010 and Lync 2013).• Enabled automation with PowerShell… Show more Architected, planned and built Accenture’s on-prem Microsoft Skype for Business platform (currently known as Microsoft Teams) to support 450K+ users. • Deployed and maintained 400+ application servers including SQL Clusters with VoIP-PSTN integration.• Acquired advanced experience on related core services such as AD, GPO, DNS, QoS, Firewalls and Load Balancers.• Completed 4 platform upgrade projects (OCS 2007 R2/R1, Lync 2010 and Lync 2013).• Enabled automation with PowerShell scripting for Skype infrastructure backups and reporting.• Excelled as Tier 4 SME lead and escalation support engineer with deep understanding of all application workloads and excellent troubleshooting skills.• Defined and configured policies for end user provisioning and client application management ensuring proper access to functional features.• Conducted frequent KT sessions to Tier 3 and Tier 2 teams to improve the support skills in the service. Show less