Developed recommendations to transform a Demand Response Test and Learn Channel into a robust and scalable BAU function.Built channel capacity, including processes, documentation andsupport functions, enabling the company to meet future sales, service and revenue targets.Lead the establishment of sales and service enablement functions, engaged with a wide rangeof stakeholders to manage expectations and functionality development.Coordinated the development and delivery of training, internal communications, compliance andreporting processes associated with channel readiness efforts.Developed relationships with internal and external stakeholders to understand their position andchallenges, and to discussed expectations, including tasks and timelines.

Coordinated business development programs and account management with regard to emergingtechnologies in the demand response and virtual power plant space.Managed a portfolio of high-profile and high-value accounts, including Energy Australia, which wasan early investor in virtual power plant (VPP) technology.Lead a dynamic team of account and project managers, delivering industry-leading servicesacross a diverse commercial portfolio, driving business and revenue growth.Coordinated the installation of Peak Response Units (enabling demand response and VPPcapability).Worked collaboratively with client representatives to effectively monetise GreenSync products andmaintain self-sufficiency while providing products to end-users.Establishing a broad professional network of contacts, especially with energy retailers.Reinvigorated major accounts and secured new interest in products and services.

Managing a multimillion-dollar portfolio, within this role I manage the identification and harvesting of potential sales opportunities with B2B prospects, and develop and present proposals to generate new business. Delivering solutions to customers which sit outside the standard delivery of energy, I add value to customer businesses by providing guidance on their energy needs. Currently facilitating a number of key projects, I ensure compliance with the Australian Energy Regulator (AER) and a seamless customer experience.Providing best-in-class account management to some of Australia’s best known brands, I build strong and effective relationships with senior business members and decision-makers, and explore and discuss potential strategic partnerships with key clients.Responsible for the preparation of tenders for new business, I am judicious in selecting Requests for Proposals on behalf of the company using carefully considered selection criteria. In addition I assist with planning and strategy for organic growth opportunities, as well as identifying potential risks of both new and organic growth opportunities.Understanding the connection between robust procedures and excellence in operations, I have created SOPs for the end-to-end sales process. I have also created and defined a segmentation model and am developing a consultative sales model. Building relationships with consultants, I have developed a broad understanding of their business, key drivers and client base which I utilise to increase sales activity. This ensures the promotion of the brand and delivery of a positive customer experience which underpin increased revenue.

Within this role I acted as a primary point of contact for third party heads of department and key opinion leaders, and led the development of strategy for the third party sales channel. Facilitating a high degree of structured, deliberate communication with various internal teams, I provided specialised support and ensured that processes were effective and met agreed SLAs. In addition I strengthened relationships and partnerships with brokers that promoted and protected the brand and delivered a positive customer experience.Integral to my role was the creation of strategy for the third party sales channel. This included a number of new initiatives which drove business growth to 300% above sales targets and significantly increased the company’s market share. I also developed training sessions to engage third party sales staff and drive target achievement.Negotiating commercial agreements and outcomes that met the needs of Red Energy, the broker and end customer, I also delivered reports to meet third party requirements and SLAs. In addition I prepared regular management and operational reports, including trend analyses and variance reporting.Liaising with internal departments, I developed a solid understanding of customer quality. This included revenue, credit risk, segmentation model and compliance. I then utilised this intelligence to encourage better practice from the brokers.I also created a selection criteria framework to determine which partners best suited our business model. This included understanding their current practices on compliance, sales and marketing plans, and staff training. I also developed a compliance framework to mitigate risk for both Red Energy and the brokers.

Developing relationships with national business leaders across all industry types, I built a strong client base through an understanding of client needs and conscientious pursuit of viable solutions to meet them. This included developing management teams, sales teams and other key figures to positively impact on the company bottom line. Skilled in identifying A Grade prospects and developing these to the new account stage, I consistently ensured the achievement of business development targets. Key to this was my ability to deliver persuasive presentations to business decision-makers. In addition through effective account and relationship management, I delivered ongoing resales and repeat business. This was supported by my commitment to liaising with Course Coaches and Facilitators to communicate client requirements and expectations.

Pioneering the Evening Team Leader position and sculpting the position description, I developed a high-performance customer solutions team from start-up. This included defining its position within the organisation and developing key change processes to drive greater efficiency and generate cost savings for the company.In addition, through motivation leadership I developed staff to achieve promotion to management level, and maintained acceptable levels of attrition. This included delivering induction and ongoing refresher training focused on developing brand awareness and a customer experience philosophy. Acting as a point of reference, I assisted Customer Solutions Consultants (CSCs) to achieve their KPIs for the business and supported resolution of escalated complex customer issues. In addition I established a peer mentoring system to further support new CSCs and to utilise the knowledge and expertise of experienced CSCs.Managing VIP accounts and developing relationships with key internal and external stakeholders, I supported interdepartmental relationships to promote customer satisfaction. In addition I compiled and reviewed meaningful and regular management reports through the analysis of statistics and data, to inform executive decision-making processes.