M.M. is experiencing rapid growth, specializing in intelligent automation solutions and services. I founded the Digital Delivery Center, successfully executing UiPath, Microsoft Power Automate, Automation Anywhere, and Autosphere projects across the USA, GCC, and the UK. Additionally, I established the Digital Support Service to maintain intelligent automation operations within diverse enterprises across Asia, the Middle East, UK, and the USA.

Autosphere is an advanced AI driven platform delivering automation of manual, repetitive, and rule-based tasks. Automations deployed through Autosphere save time, costs, improve productivity, service delivery, and efficiency. We have major customers in Telecoms, Fintech, Banking, Oil & Gas in the US, UK, Middle East and Asia.

Offering (Telecoms) Business Process Management consultancy to an Operator in the Middle East. I act as an authority in all matters related to Operations.

As part of the pre sales support team, we won the Managed Services of the European Network Testing Service, which included a cutting edge technology lab. I then successfully launched and managed the Service Delivery of the contract for Vodafone Group.

Altran, now part of Capgemini, is a global leader in engineering and R&D services. With a substantial presence in 30 countries and a workforce of 45,000 employees, Altran has established itself as a dominant force in the industry, generating nearly £3 billion in revenue.Key AchievementsAs the head of Altran UK's Telecoms & Media Capability division, I have successfully managed a team of consultants to deliver operational and project-based activities aligned with stringent SLAs. My client portfolio includes industry giants such as Vodafone Group, Vodafone UK, Telefonica Group, Telefonica O2 UK, EE, Ericsson, and Nokia.In addition to operational management, I have excelled in pre-sales support, developing and proposing Managed Services solutions, Programme and Project Management work packages, and Service Management solutions tailored to the specific needs of telecom operators, vendors, enterprises, and corporate clients.

I played a pivotal role in establishing a multi-million pound global Managed Service for Vodafone Group. This flagship project for Altran's Telecoms & Media division served as a showcase for our capabilities at the Group level.Key Achievements- Successfully contributed to the launch of Vodafone Group's world-class IVC (International Voice Connect) product as part of the Managed Service.- Delivered significant cost savings, quality improvements, and commercial benefits to a multi-hundred million Euro business encompassing over 20 Vodafone Local Markets and 100 international voice carriers.- Architected and implemented a global Managed Service delivery model across the UK, Spain, India, Germany, and Italy.- Served as the primary point of contact (SPOC) for Vodafone Group's management at Group HQ in Newbury.- Established and managed high-performing teams of Problem Managers, Change Managers, On-boarding Specialists in Bangalore (India), and Incident Managers in Madrid (Spain).-Successfully transitioned into a Service Manager role, overseeing the overall management of the service.

After 15 years of professional work within IT & Telecoms industries in different parts of the world, I decided to take some time off to settle down in Birmingham (UK) where I have bought a family home. I utilised my time to do the following:- As a Partner/Director of a property management business, I provided consultancy in Business Planning, Organizational Restructuring and Business Process Re-engineering to the business based in London.www.anderson-knight.co.uk- Established a construction company targeting residential sector in London and the South East and Midlands: new builds and properties requiring major renovation works are the key offerings.www.pearl-valley.co.uk

As a member of the Ooredoo Group, Fanoos Telecom is a prominent provider of voice and wireless broadband internet services. I held a strategic leadership role, contributing significantly to the development of the company's business plans and establishing the technology division's strategic and tactical roadmap.Overseeing a department of nearly 100 technicians, engineers, and managers, I instituted robust SLA and KPI monitoring frameworks to optimize operational efficiency. Through comprehensive training and implementation, I successfully embedded industry best practices, including eTOM and ITIL frameworks, across the organization. Key achievements in this area encompass:Change ManagementFault ManagementProblem ManagementPerformance ManagementNetwork Surveillance ManagementPreventive Maintenance ManagementEnd-User Complaint ManagementThis strategic approach and operational excellence contributed to the overall success of the technology division.

With a focus on delivering Managed Services solutions to leading telecom operators across Germany, Spain, Italy, the UK, and Switzerland, I have cultivated a strong track record in the West European market. My expertise lies in effectively bridging the gap between complex customer requirements and practical, commercially viable technical solutions.Key Achievements- Demonstrated ability to articulate and present compelling solutions to C-level executives, addressing strategic and tactical business imperatives.- Successfully negotiated and structured multi-million-dollar MS contracts, supported by robust business cases.- Architected and implemented comprehensive MS solutions encompassing NOC, front office, back office, field operations, spare parts management, and network performance management.- Led the deployment of O&M assurance processes including network surveillance, fault management, change management, preventive maintenance, problem management, and performance management.- Proven ability to manage and collaborate with diverse teams across multiple countries and cultures.

Possessing a deep understanding of complex telecommunications networks, I successfully managed the technical operations of one of the world's largest WiMAX networks and a leading domestic optical fiber cable infrastructure. This role demanded a comprehensive approach, encompassing the seamless integration and optimization of diverse technologies.Key Achievements- Successfully oversaw the operations and maintenance of a vast network ecosystem, including WiMAX RAN, IP/MPLS Core, Voice Core, IN, VAS, OFC/Metro Fiber Networks, FTTx, and Cable TV Headends.- Established and managed a robust Network Operations Center (NOC) supported by efficient Front and Back Office teams to ensure optimal network performance and service delivery.- Cultivated strong partnerships with leading technology providers such as Cisco, Motorola, and Huawei to deliver cutting-edge network solutions.- Demonstrated expertise in managing large-scale network infrastructure, ensuring high availability, reliability, and performance.- Implemented effective operational processes and procedures to optimize network efficiency and reduce downtime.

As a key member of the launch team at Warid Telecom, a joint venture between the Abu Dhabi Group and Singtel, I played a pivotal role in the network's inception and rapid expansion. My responsibilities spanned from the core network build-out to the successful management of large-scale network rollouts.Key Achievements- Successfully delivered the core network infrastructure, including GSM Switching, IP Core, IN, VAS, and GPRS, during the pre-commercial launch phase.- Established and led the Project Management department, providing strategic direction and operational oversight for all technology initiatives.- Orchestrated the deployment of over 2000 Ericsson and Huawei sites across two major RAN rollout phases, accompanied by corresponding core network expansion and transmission upgrades.- Executed a complex migration from legacy switching to NGN core while simultaneously transitioning signaling from SS7 to SIGTRAN.- Demonstrated exceptional project management skills in delivering critical network components within tight deadlines and budget constraints.

I was part of the first global commercial GPRS deployment team at O2 (UK) (then BTCellnet), based at Berkshire, UK. Later managed a team of IP Connectivity Analysts.