Business Process Modeling: Proficient in business process modeling, documentation, and testing using MS Visio, ensuring clear communication of workflows and system designs Project Leadership: Led various projects involving data capture, storage, and configuration, ensuring successful execution and timely delivery Data Analysis and Forecasting: Prepared forecasts and identified key trends through in-depth data analysis and tracking, enabling informed business decisions Requirement Analysis and Strategy: Analyzed business requirements and contributed to the development of implementation strategies to solve business challenges effectively Facilitated JAD Sessions: Conducted Joint Application Development (JAD) sessions with key business users to define project scope, deliverables, and assess feasibility Stakeholder Collaboration: Collaborated with business end-users, stakeholders, subject matter experts (SMEs), and project managers to gather, document, and refine project requirements SQL Development: Developed SQL queries and utilized MS SQL to retrieve data from remote databases, ensuring accurate data extraction for analysis UML Diagramming: Designed and developed Use Cases and Activity Diagrams using UML in Visio to illustrate system interactions and user workflows Agile/Scrum Participation: Actively participated in Scrum daily stand-up meetings to ensure alignment with project timelines and goals Functional Specification Documentation: Authored comprehensive Functional Specification Documents (FSDs) to the project team, detailing system functionality and requirements Quality Assurance: Assisted in the development and maintenance of quality procedures, ensuring proper documentation and adherence to standards User Acceptance Testing (UAT): Created extensive test cases and supported UAT to validate functionality and resolve defects Go-Live Support: Provided on-site support during system go-lives and upgrades, ensuring smooth transitions

-Studied market to determine optimal pricing of goods andservices and to capitalize on emerging opportunities.-Conducted target market research to scope out industrycompetition and identify advantageous trends.-Facilitated over $150,000 in annual business for 1.5+ years.-Developed key operational initiatives to drive and maintainsubstantial business growth.

Leveraged insights to adjust pricing models, resulting in a 15% increase in profit marginsMarket Analysis: Conducted comprehensive market research to identify customer needs, monitor competitor strategies, and spot emerging industry trends Dashboard Creation: Developed executive and frontline leader dashboards, translating complex data into actionable insights, influencing key business decisions Ad-Hoc Data Analysis: Conducted ad-hoc data pulls and automated reporting processes for both vendor and corporate stakeholders, streamlining the reporting workflow Data Strategy Development: Devised and implemented data strategies for team use, enhancing the efficiency and accuracy of business processes Data Analytics Expertise: Utilized data analytics best practices to challenge organizational norms and offer performance improvement recommendations, driving optimized business outcomes Efficient Reporting Systems: Increased operational efficiency by creating systematic and repeatable reporting structures using SQL, Excel, and other tools, resolving capacity challenges for vendors and corporate teams Business Data Accessibility: Collaborated with business users to gather reporting requirements and ensured data was easily accessible, enabling quick and accurate decision-making Oracle Analytics Cloud Utilization: Built datasets, dashboards, and reports with real-time data using Oracle Analytics Cloud, providing timely insights for informed business actions HelloTech: Partnered with HelloTech's technical teams to create tailored data solutions, enhancing customer support efficiency by 20% through optimized reporting and tracking systems Key Skills Gained: Business Process Analysis, Data Interpretation, UAT, Stakeholder Management, Project Coordination, Data Visualization, Dashboard Creation, SQL, Excel, Oracle Analytics Cloud, Automation of Reporting, Data Strategy Development, Requirements Gathering, Performance Improvement Analysis

Customer Relationship Management: Promoted customer loyalty through the effective introduction of the Walgreens rewards system, increasing membership sign-ups by 10% POS Operations: Managed a high volume of transactions through point-of-sale terminals, ensuring accurate payment processing and providing exceptional customer service Team Collaboration: Worked closely with team members to meet store sales goals and maintain a high standard of customer satisfaction