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Digital-savvy Chief Information Officer driven to “future proof” IT. Brings a wealth of experience and vision to every role, whether in the private sector, the boardroom, or higher education. Formulates digital strategies and applies digital technologies (e.g., AI, social media platforms) to create new customer experiences and business models. Finds opportunities to organize and use data, analytics, machine learning, and other AI to develop tools and insights that enable business opportunities.Inspired by Wayne Gretzky's philosophy, strives to "skate to where the puck will be," anticipating future trends and positioning the business for success. Dedicated to delivering exceptional IT solutions that align with organizational goals and drive meaningful outcomes.My overarching focus is along four core pillars: (1) achieving an IT value proposition that supports the business' strategic mission, (2) providing an "organization of choice" IT culture, (3) mitigating the systemic risk in complex systems, and (4) living world class IT leadership. Excellence in each is vital to having a successful seat at the executive business table:* IT Value. Trusted delivery of quality projects and services, exceptional change management and return on investment, and an IT strategic plan aligned to the mission and vision of the business. Heavy focus in generative AI, program/project management, and IT optimization are examples.* IT Culture. An "IT organization of choice", where teamwork is key, and every employee understands the value they provide to the business while maintaining a healthy life-work balance. Attracting and retaining IT talent is mission critical.* Systemic Risk. Assessing and mitigating the systemic risk in complex systems: technology, process, and organization.* Leadership. World class leadership includes having a trusting, collaborative, and accountable team from the top-down, understanding and leveraging the joys and value of every team member, and adopting best practices in managing change.
Naveen Jindal School Of Management, Ut Dallas
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Adjunct Professor Of Generative AiNaveen Jindal School Of Management, Ut DallasTucson, Az, Us
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Adjunct Professor Of Generative AiNaveen Jindal School Of Management, Ut Dallas Dec 2024 - PresentRichardson, Tx, UsClass for undergraduate students that provides a broad understanding of the "real world" application of generative AI. Approach involves class projects, collaborative lectures, guest instructors, and access to industry insights, best practices, and companies. -
Chairperson Of The BoardLearn: Lonestar Education And Research Network Jan 2024 - PresentLubbock, Texas, Us -
Vice President And Chief Information OfficerThe University Of Texas At Dallas Mar 2017 - PresentRichardson, Texas, UsOverarching charge is to support the mission critical demands of IT in higher education by instituting IT and leadership best practices from the private sector, while embracing shared governance and the unique aspects of a top research institution. Accountable for providing positive and effective leadership to promote a strong sense of teamwork and cooperation within the office of technology staff and developing effective long-range strategies and short-term tactics to advance and support operations to a level consistent or beyond that of our peer institutions.Leverages and evangelizes adoption of leading-edge technologies, including generative AI, Cloud, and DevOps. Utilizes financial resources in a cost-effective manner that maximizes the value to campus, addresses technology needs and concerns of students, faculty and staff, and identifies and acts upon opportunities to advance the mission of UT Dallas.Member of the university's President's Cabinet. Works in partnership with other university leaders (Deans, directors, vice presidents, and the President), the University of Texas System, and community partners and leaders.* Lonestar Education and Research Network (LEARN): Board Chair* Higher Education IT Strategy Leadership Council* Dell Higher Ed Advisory Group* EAB Higher Ed Leadership Roundtable* NSF CC* PI* Information Technology Policy and Planning Committee: Responsible University Official (RUO)* Committee on Distance Learning: Ex-Officio with vote* Committee on Electronic Forms and Administrative Efficiency: Chair and RUO* Committee on Student Technology Requirements* Technology in the Classroom collaboration series
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Associate Vice President, Enterprise Applications And Research ComputingThe University Of Texas At Dallas Feb 2016 - Mar 2017Richardson, Texas, UsAccountable for enterprise application services and research computing shared services. The application portfolio includes:* ERP: PeopleSoft HCM, Financials, Campus Solutions, and Portal* BI: Oracle OBIEE and OBIA* Document Management: OnBase* LMS: Blackboard* Mobile: several, targeted for students, researchers, and staffApplication shared services include: access management, security, production integrity, QA/testing, and scheduling.The research computing shared services include: High Performance Computing, data visualization and sensory immersion, co-location, Internet-of-Things (sensor gateways, machine learning, big data, GIS), research network, and an insights studio.
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Director Of Research ComputingThe University Of Texas At Dallas Sep 2015 - Mar 2017Richardson, Texas, UsDirector of Research Computing for the University of Texas at Dallas.Responsible for delivering Tier-1 class high performance computing, big data visualization, machine learning tools, internet-of-things (IOT) gateways, storage services, compliance-dependent and independent co-location, Hadoop environments, data collection technologies, research networks, grants assistance, and general consulting, in support of the institution’s expanding research efforts.Service delivery is via a hybrid service model, leveraging local, Texas Advanced Computing Center (TACC), University of Texas System, and external higher education and private industry centers of excellence to provide flexible and desirable services to researchers.The UT Dallas Research Computing team is partnering with UT Dallas experts in information technologies, data visualization, data mining, statistical analysis, and research methods, as well as with the Texas Advanced Computing Center.
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Executive Director, Central It ServicesThe University Of Arizona Mar 2014 - Sep 2015Tucson, Arizona, UsExecutive Director for Central IT Services.Mission is to provide reliable, agile, and valued application and infrastructure services. Responsible for the leadership, vision, planning, provisioning, and delivery of the enterprise level applications, services, websites, mobile apps, systems, classroom technologies, network infrastructure, database services, high performance computing, data visualization, co-location environments, customer care, and computing infrastructure that support the academic and business operations of the university, including research, instruction, and community outreach.Fosters a partnership-oriented atmosphere within the central organization, campus stakeholders, and other campus IT groups. Advises campus and partners on strategic issues in information technology, and leads initiatives to incorporate these strategies into service offerings. Maintains strong links and external relationships with the campus, industry, and national organizations.Applies best practices in agile development, demand/capacity management, optimized operations, cloud-based service offerings, and customer-centric support. Works closely with the Information Security Office in providing a secure technological environment.*** Eller College of Management guest lecturer*** Research Computing Governance Committee memberFor instructors/students:Collaborative & traditional learning spacesOnline/distance/hybrid learningLearning management systemsCurriculum/course catalogAudio/video, lecture capture, academic technologiesStudent-centric portal & mobile appUbiquitous wirelessFor researchers:High Performance Computing (HPC) & High Throughput Computing (HTC)Immersive Visualization & other data visualization techniquesCo-location data center facilitiesConsultingStatistical analysisAssistance with grant proposalsAssistance with the grant lifecycle processERP: PeopleSoft HCM, Campus Solutions; Oracle ELM; Kuali Financials, Coeus -
Senior Director, Enterprise Application ServicesThe University Of Arizona Dec 2011 - Mar 2014Tucson, Arizona, UsIT leader accountable for the extensive and mission critical portfolio of software applications and services that provide large-scale institutional business support for students, instructors, researchers, staff, and visitors. This portfolio included the student, financial, human resource, and research ERP application and data services, the instructional assessment application suite, the institutional websites and mobile applications, and various IT utility applications.Main ERP suite:PeopleSoft Human Capital Management (HR)PeopleSoft Campus Solutions (Student)Oracle Enterprise Learning Management (Training management)Kuali Financial System (Financials)Kuali Coeus (Grant lifecycle management)ARCHIBUS (Physical space management)Also accountable for the Classroom Technology Upgrade program. This program focused on implementing a service model and suite of technologies in campus classrooms that enhanced instruction and learning, enabled innovative teaching pedagogies supporting traditional classroom, online and co-convened environments, and improve campus safety.The work was generally scoped around customer service, business analysis, agile project delivery, software development and maintenance, instructional technologies, production integrity, and tier 2 and 3 support.
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Chief Technology OfficerSeatoncorp May 2011 - Dec 2011IT leader accountable for providing all infrastructure, security, governance, and end user services to Seaton's three lines of business and corporate systems.Responsibilities included migrating the enterprise applications to the cloud, implementing an Agile/Scrum based delivery methodology, leading the efforts to achieve ISO 27001 certification, managing the data centers and network, establishing organizational change management, driving out a vision and journey map, and building a global service team that leverages the US and India offices.
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Vp, I/THavi Global Solutions Sep 2008 - Mar 2011Chicago, Illinois, UsIT leader accountable for providing world-class enterprise infrastructure and operations services to a global customer base. Focused on service delivery, high availability, and optimizing support costs. Evolved team into a value-focused business partner. Accomplished this through people leadership and team building efforts, applying appropriate methodologies, and leveraging automation, production modeling, tight processes, and right-shoring.Job required frequent travel to India, Japan, Singapore, and Europe.Systems and scope included:• Logistics and supply chain analytics systems• Enterprise Resource Planning system• Web based product ordering service for McDonald’s restaurants• Various “Software as a Service” (SaaS) solutions• Virtual and highly available IT environments• WAN, wired and wireless LAN, internet• Security polices and identity and access management system• Personal and mobile computing services -
Senior Director, I/THavi Global Solutions Jul 2006 - Sep 2008Chicago, Illinois, UsIT leader accountable for providing world-class architecture, infrastructure, support applications, and managed services, for a global initiative to provide supply chain forecasting and replenishment to the restaurants in all McDonald's major markets.Job required travel to India, Japan, Singapore, Australia, and Europe.
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Director, I/TU.S. Cellular Sep 2004 - Jul 2006Chicago, Illinois, UsIT leader accountable for providing enterprise infrastructure, database, network, and operations services to 5.3 million customers, 5 care centers, and 2300 retail sites. Focused on improving performance, reliability, and availability, and optimizing build and support costs.Transformed team into a proud, proactive, and delivery-focused group that met all business needs. Accomplished this by aligning service expectations with stakeholders, developing a vision aligned with the business, and leveraging automation, process optimization, production modeling, and an extensive test/QA tool suite. -
Director, I/TMcdonald'S Corporation Jan 1993 - 2004Chicago, Illinois, UsIT leader responsible at various times for IT application development, testing/QA services, technical architecture, and computing environments for McDonald’s restaurants, supply chain, and market offices.Established a clear IT roadmap and predictable service delivery. Accomplished this through appropriate IT architectures, automated load and regression testing services, and effective services partnering.Job required frequent travel to Japan and Europe.Systems and scope included:• Point-of-sale and kiosk systems for McDonald’s restaurants• Supply chain services for distribution planners• Management web portal for McDonald’s restaurants• Technical environments for restaurant and supply chain applicationsCore member of team that outsourced CTO organization to ACS in 2004. -
ConsultantCortex Consulting 1984 - 1992São Paulo, Sp, BrTechnologist responsible for development of several business-critical application solutions. Customers included GTE, US West, Digital Switch, Honeywell, and Compaq.
Frank Feagans Skills
Frank Feagans Education Details
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University Of Illinois Urbana-ChampaignComputer Science -
University Of ArizonaAcademic Leadership Institute
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University Of Illinois Urbana-ChampaignComputer Engineering
Frequently Asked Questions about Frank Feagans
What company does Frank Feagans work for?
Frank Feagans works for Naveen Jindal School Of Management, Ut Dallas
What is Frank Feagans's role at the current company?
Frank Feagans's current role is Adjunct Professor of Generative AI.
What is Frank Feagans's email address?
Frank Feagans's email address is ff****@****hoo.com
What is Frank Feagans's direct phone number?
Frank Feagans's direct phone number is +197288*****
What schools did Frank Feagans attend?
Frank Feagans attended University Of Illinois Urbana-Champaign, University Of Arizona, University Of Illinois Urbana-Champaign.
What are some of Frank Feagans's interests?
Frank Feagans has interest in Politics, Environment, Health.
What skills is Frank Feagans known for?
Frank Feagans has skills like Business Analysis, Enterprise Software, Management, Leadership, Strategy, Itil, It Strategy, Enterprise Architecture, Vendor Management, Program Management, Saas, Business Intelligence.
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