Fernanda Andrade Email & Phone Number

Oporto, Portugal

Responsible for working with letters (through Genesys platform), reviews and comments from clients on different sites (Trustpilot, Google and Asodesk); Monitoring and controlling the company's reputation on third-party resources; Raising the company's ratings, according to the department's internal regulations; Analyzing customer’s orders (through AWS platform) to identify the possible reason for complaint; Communicating with technical, guarantee and Dropshipping departments (through OTRS platform); Classification of reasons for reviews; Conflict resolution.

Porto, Portugal

Responsible for providing Customer Care service in English and Spanish and making decisions to solve customer’s problems and queries (through the telephone -inbound- and email -back office-); Selling airline tickets through Skyspeed platform as well as adding products/services and making changes in the airline bookings; Creating bank transfers to compensate the customers regarding 261 EU Regulation and taking care of their requests/claims through email in Salesforce platform; Giving support to other agents in the production room.

Vila Nova De Gaia, Porto, Portugal

Responsible for customer service (by telephone and in-person), preparing the products and organizing the workplace.

Rio De Janeiro, Brazil

Responsible for customer service (in-person and by telephone) and negotiating educational materials lists during the back to school period.

Licentiate Degree, Assessoria E Tradução

The degree in Counseling and Translation offers broad theoretical and practical training based on two main areas: 1) advisory services.

12Th Grade, Languages And Humanities, 17,6/20

Activities and Societies: Volleyball team in high school