Learning Development and Quality Manager- Sea Containers & One Hundred Shoreditch

As a Retail Trainer for the Selfridges group I live and breathe the brands values and strive to ensure an outstanding luxury customer service. It has allowed me to combine my passion for retail with a genuine interest in developing people and having a positive impact on the way we run our business.My day job consists of delivering and following up training content for the Selfridges group ranging from effective communication to serving our international customers. This is conducted in a classroom environment, through E-learning and on a 1-2-1 basis when necessary.Being a brand new team and people initiative in the business I am responsible for successfully delivering a 12 week onboarding program for new starters and a 6 week refresher training program for existing team members. Establishing the Retail Training identity in the business and setting our goals has been essential.In Selfridges its ALL about creating strong relationships in the business, working closely alongside key stake holders is an essential part of ensuring that all training and business needs are met.I am currently responsible for the following divisions of the business-Beauty -Menswear -Children’s /Toys Home, Luggage and Candles Whilst looking after these divisions I have a brilliant track record in the increase of customer satisfaction, CRM capture rate, ATV, AUT, product knowledge ,team member promotions/ business development and overall team member happiness and wellbeing.

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