Ffion Morgan Email and Phone Number

Continuing to improve my skills within the company but moving into the industry side of the company.Handling tickets raised by agents for read disputes.Raising/agreeing and rejecting read disputes on opening/closing meter reads. Updating meter readings to the flows and industry to help with settlements.Building meters on our system if details haven’t automatically updated through the data flows.Dealing with COSMEX and DMEX processes. Disputing meter exchange final readings that are out of line. Fixing meter configuration issues.

Continuing to improve my skills within the company but as an advisor for Bristol energy. Continuing to take customer calls and handle complaints. I have also taken part in our answer connect service and calling customers back daily to help with queries and complaints. I have also improved my knowledge regarding smart meters and prepayment devices. I continue to help my team with questions and call queries. Handling changes of tenancies and liability disputes. Helping customers with direct debit reviews. Helping customers with their bills and helping explain how the bill is worked out. Dealing with first call resolutions.

Working as an energy advisor for the Bristol energy campaign. Helping customers with queries daily. Handling complaints. Handling changes of tenancies and liability disputes. Helping customers with direct debit reviews. Helping customers with their bills and helping explain how the bill is worked out. Dealing with first call resolutions. Helping my team with questions and call queries when management weren’t available.

Cash handling during open and closed hours. Stock rotation on fresh produce. Till supervisor. Handling customer complaints. Refunds and voids. handling fake notes.Daily stock checks. Key holder responsibilities. Running the store as manager when senior management were on sick/annual leave. Managing teams of 8 or more staff daily. Training new staff on all procedures.

2017-2018 worked on tills. helped customers find products or recipes. carried out daily cleaning routines. stock rotation. ordered delivery for the next day. restocked frozen/dry food daily before the store opened.

stock rotation, merchandising, sales