Felipe Gandra Email & Phone Number

Moncton, NB, CA

Moncton, New Brunswick, CA

Los Angeles, California, US

Los Angeles, California, US

Identify issues, analyze information and provide solutions to problems.Document discrepancies, shortages and/or overages.Vigilantly observe and audit employees' work as a check against unnecessary loss.Assist in pickups, verifying cash reports and finalizing deposits.

Milano, Italy, IT

Working closely with senior leaders and executives to understand the desired outcomes, I help by designing end-to-end transformation roadmaps through framework guidance, vision and goal setting, team/organizational design, impediment removal, and metrics through to measurements. Facilitated the discovery, creation and implementation of more than 10.

Rio De Janeiro, RJ, BR

Acting as Agile Coach supporting the reformulation of the governance solution design of the Finance Department of the State of Pernambuco (SEFAZ), providing a new methodology based on agile frameworks adhering to the client's needs impacting more than 9M people.The framework provided greater visibility and security on the team's deliveries, supporting the.

Rio De Janeiro, BR

Acted as Scrum Master and Project Manager in different projects using predictive and agile methodologies deploying SAP Cloud Portal, Machine Learning and Artificial Intelligence projects reducing the loss in service contracts by 35% and churn reduction by 15%. Used Scrum to implement agile values and mindsets, ceremonies, retrospectives, and continuous.

São Paulo, SP, BR

Managed projects of systems and products improvement, using predictive and agile methodologies (PMBOK, Scrum and Kanban) with multiple teams in separated sites. Fostered agile adoption in many projects incentivating teams and client communication providing better results and client complaining reduction. Participation in the construction of the PMO for.

Managed the Spin Off Program for Oi-Contax separation, encompassing Telecom, Databases, Systems Development, IVR and Network Development, using predictive and agile methodologies (PMBOK, Scrum and Kanban). Helped with the construction of a common set of practices, principles and models using reports and visible management with Kanban board.

São Paulo, SP, BR

Acting in the customer (Dufry), as consultant of company GLOBALWEB DATA SERVICES CORP. Operational management of Infrastructure and Support, coordinating all employees (60 stores spread throughout the national territory). Responsible for Datacenters, networks, servers and points of sale (POS), being a focal point between the Infrastructure and Support team.

Rio De Janeiro, RJ, BR

Project management of the company's strategic expansion plan with high complexity, focused on performance, high availability, scalability and critical systems environment. Project management - linked to the company's business strategy, Corporate area, Business, B2B, B2C, Backoffice and Datacenter. Leadership of all project routines and employees involved.

Coordination of continuous service contracts, teams allocated on clients and of the support team of the company's products. Responsible for planning and acquisitions for the machine park, coordinating projects, planning the infrastructure and aligning with the customers the resources needed for the deployments. Acting in the projects of the company.

Lotus Domino R5, 6.5 and 7 server administration, supporting client servers. Coordination of the customer support team of the company's products and the internal support team. Management of the purchase of equipment and service contracts. Survey and maintenance of SLA and compliance with deadlines. Quality management and satisfaction of the services.

Lotus Domino administration - version R5, 6.5 and 7, network administration, Windows 2000, 2003 and 2008 servers, administration of Linux servers (Red Hat, Ubuntu, Fedora and Debian); Firewall (IPTables), proxy (Squid) and Web (Apache and IIS).Configuration and maintenance of virtual machines (VMWare), managing the infrastructure and accompanying the.

Support team management, leading the development and maintenance of SLA. Infrastructure management, network administration, Windows 2003 servers and Linux servers; Active Directory, DNS, DHCP, ISA Server, Squid and IPTables.Administration of antivirus update routine, development and maintenance of security policies. Remote, face-to-face and telephonic.

Paris, Courbevoie, FR

Lotus Domino Administration R5 and 6.5, supporting all Latin America, basic network administration, Windows Servers 2000 and 2003; Active Directory, DNS, DHCP, FTP, IIS, WSUS and ISA Server; execution of antivirus update routine, development and maintenance of security policies, Backup and restore with ArcServe.Providing training for other countries IT.

Paris, Courbevoie, FR

Remote, presential and telephonic attendance for users – national and international. Maintenance and configuration of computers, servers and notebooks.

Mba, People Management

Postgraduate, Strategic It Management

Product Management

Bootcamp, Agile Expert

Bootcamp, Digital Transformation Leader

Technologist Degree, Computer Networks