Manager Process Management
Current•Serve on Group Insurance Account Management team for Prudential's largest association client •Evaluate point of sale experiences, customer journeys and business functions for improvement opportunities•Monitor regulatory developments and both initiate and manage projects required to maintain compliance•Partner with Compliance, Risk and Legal divisions to creatively solve for regulatory and industry matters•Oversee both customer facing and backend operational functions and… Show more •Serve on Group Insurance Account Management team for Prudential's largest association client •Evaluate point of sale experiences, customer journeys and business functions for improvement opportunities•Monitor regulatory developments and both initiate and manage projects required to maintain compliance•Partner with Compliance, Risk and Legal divisions to creatively solve for regulatory and industry matters•Oversee both customer facing and backend operational functions and outputs to ensure quality and mitigate risk•Manage amendments to contract, plan documents and administrative forms triggered by product enhancements•Identify and manage creative cost saving opportunities in plan administration•Partner with internal Marketing division to identify and further innovative marketing strategies•Review monthly print and online campaign materials for compliance as well as demographic and plan alignment•Evaluate campaign metrics to identify areas of improvement for future product, CX and UX opportunities Show less
