Fahad Alghamdi Email & Phone Number

Lead the execution of the stc B2C Annual Operating Plan, guiding a cross-functional team to drive strategic programs that boost B2C revenue and improve customer retention. Develop and implement rapid intervention practices to tackle strategy execution challenges, enhancing organizational agility in dynamic markets. Proactively analyzes performance metrics, providing actionable insights that optimize business outcomes and support data-driven decisions. Manage executive scorecard reporting, ensuring alignment with organizational goals and facilitating effective performance tracking. As the Commercial Cluster Sustainability Champion, oversee the annual Sustainability report, aligning it with corporate goals and strengthening the cluster’s contribution to the company’s sustainability strategy.

Managed and executed the Commercial Cluster Strategic Programs and Annual Operating Plan, ensuring alignment with organizational goals. Additionally, developed and implemented tracking mechanisms to monitor progress and report key performance indicators to senior management.

Orchestrated the execution of strategic initiatives and targets in collaboration with partners, ensuring strict adherence to organizational strategies. Spearheaded sales improvement initiatives for partners, enhancing revenue generation and market performance. Additionally, engineered a comprehensive Partners Performance Dashboard, providing actionable insights to optimize partner performance and foster mutually beneficial relationships.

Led and oversaw the Performance Analytics & Reporting Section, providing proactive leadership to cultivate a culture of high performance and efficiency. Conducted a comprehensive analysis of Consumer Business Unit performance, managing end-to-end activities to develop robust action plans for enhancement. Ensured meticulous monitoring of Key Performance Indicators (KPIs) against balanced scorecards, strategic plans, and quality standards, promptly identifying significant issues and gaps for timely resolution.

Developed and implemented quality metrics and practices, conducting regular quality audits. Planned, executed, and presented audit findings to management and district offices, while managing teams of Quality Assurance Auditors by planning schedules and suggesting systematic improvements. Additionally, collaborated with Nielsen Company to benchmark customer satisfaction for the Consumer BU services against competitors.

Identified and highlighted operational and performance issues, developing a reporting process to provide the board of directors and management committee with clear, accurate, and continuous data. Presented the results of data analysis, focusing on deriving meaningful insights from fragmented data for the benefit of the board and senior management. Additionally, coached and monitored junior staff, ensuring their tasks and projects were completed in a timely and satisfactory manner.

Defined, captured, analyzed, and documented Consumer BU performance, presenting detailed reports to the unit's VP. Additionally, introduced a unified structure to the reports generated by the unit, enhancing consistency and clarity.

Riyadh

Developed and managed new and existing auto and health insurance accounts, providing ongoing service and support to customers. Also, participated in establishing the Policy Renewal Department at the Customer Service Center.

Senior Management Diploma, Effective Leaders Program (Elp)

The program structured around two key models: 1. In-class Modules: Focuses on hands-on learning, covering Leadership Competencies such.

Bachelor Of Science - Bs, Management Information Systems

Nanodegree Program, Stc Predictive Analytics Core Skills

Problem Solving with Analytics Classification Models Data Visualization

Nanodegree Program, Digital Marketing

Completed 11 projects. The learning path consists of two terms: First term started with Marketing Fundamentals & Social Media and covered.

Middle Management Professional Program

• Developing Leadership & Managerial Competencies

Middle Management Professional Program

• Analytical & Investment Thinking • Developing People, Teams & Achieving Results • Leading with Integrity & Building Relationships

Diploma, Sales