Francois Gunnar Nordgren Email & Phone Number

Grand Rapids, Michigan, United States

Maintaining and optimizing the company's technical systems, ensuring all employees have access to reliable and efficient technology resources to perform their duties effectively.Collaborate with stakeholders from various departments, consulting to review and assess the functionality and efficiency of existing systems. Through these consultations, gain insights into the specific technological needs and challenges faced by different teams, enabling me to identify areas for improvement and implement targeted solutions.Proactively monitor system performance, troubleshoot issues, and implement preventive measures to minimize downtime and disruptions. Stay up-to-date with the latest industry trends and best practices, continuously exploring opportunities to enhance our technological capabilities and streamline processes.Ensure that the company's technology infrastructure remains robust, secure, and aligned with business objectives, empowering employees to achieve their goals and drive organizational success.

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Identify and offer technology related, solution based recommendations to solve customer needs. Help drive a positive customer experience by building direct relationships and providing unique solutions to their situation. Established and maintained consistent troubleshooting and technology repair rhythms to ensure deliverables are met on time and with a high degree of quality.

Grand Rapids, Michigan, United States

The first point of contact for people seeking technology support, knowledge and solutions. Work directly with clients to understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps. Assisted with daily department operations through administrative tasking across multiple systems, phone, and email.

Grand Rapids, Michigan, United States

Communicated directly with customers to collect debts and resolve outstanding balances. Specialized in problem solving, negotiation, and customer service in high intensity situations to achieve the results desired for the department. Ensured consist 100% compliance and adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies.

Kalamazoo, Michigan, United States

A member of the management team responsible for the grand opening and launch of the business. Assisted in designing the menu, creating operational standards, and establishing sales, budgeting, and inventory procedures. Handled interviewing, hiring, and scheduling for multiple deparments, while balancing labor projections with business needs. Achievements include development and implementation of Point-Of-Sale systems with bespoke accounting solutions.