Francisco Gomez Email & Phone Number

United States

Redmond, Washington, Us

As a Program Manager in Microsoft’s Azure Cloud Supply Chain and Provisioning (CSCP) for New Product Introduction (NPI), I focus on ensuring global Data Center readiness for the deployment of new servers across different Azure Availability Zones and regions, aligning with customer demand and requirements.In this role, I collaborate closely with the engineering teams within the Azure Hardware Systems and Infrastructure organization and internal partners across various functions to ensure timely and successful launches of new server deployments. I drive cross-functional initiatives.Key Responsibilities:Data Center Readiness: Lead global readiness initiatives across various regions and Azure Availability Zones, ensuring seamless deployment of new servers based on evolving customer demands.Cross-Functional Collaboration: Work closely with internal partners, including Engineering (EG), Operations, and Supply Chain teams, to ensure data centers are equipped and prepared for scalable, high-performance server deployments.Customer-Focused Deployment: Align with customer demand forecasts to ensure timely provisioning and deployment of Azure infrastructure in key strategic regions, improving availability and performance for end-users.

• Founded Paradeus Rentals, a real estate company in Atlanta, Georgia, focusing on hospitality and customer service.• Led the startup to profitability within 1 year by overseeing legal structure, accounting, taxes, funding, and customer lifecycle.• Delegated operational tasks to third parties and implemented automation and AI to streamline processes.

Redmond, Washington, Us

Core FocusMicrosoft Defender for Office 365Teams Security:▸ Product's strategic direction ▸ Product roadmap and execution in ADO▸ Establish governance structures▸ Create OKRs to track progress on initiatives and GTM in collaboration with PMM

Palo Alto, Ca, Us

Core FocusLed cross-functional teams from Support, Professional Services, Sales, Customer Success, and Engineering in digital transformation, product adoption, and operational improvements. Collaboration with PMM for the creation of GTM plans. Acted as Account Manager.Highlight of ContributionsSpearheaded special projects and strategic customer initiatives▸Initiated teams to solve technology issues with high level clients Boosted customers’ product adoption ▸Tracked performance metrics and optimized operations with BI data▸Developed plans to improve utilization Established project governance structure ▸Managed team progress reporting▸Communication with senior leadership

Palo Alto, Ca, Us

Core FocusLed the partner relationship with Dell and launched a joint cloud offering using VMware applications and was the single point of contact with executive leadership, development, marketing, and sales.Highlight of ContributionsTurned around customer relationship and solved critical escalation.▸Coordinated improvement plan by analyzing big sets of data and publishing in Power BI and Tableau▸Recalibrated stakeholder expectations▸Monitored plan to meet new deadlines

Houston, Texas, Us

Core FocusPMO management of product training readiness programs in support of product launches and product integrations. Highlight of ContributionsCreated roadmap and OKRs to track training progress and resultsPartnered with hardware, software, and learning organizations on implementation and rollout▸Developed content for customers, technicians and support teams ▸Created knowledge base for support teams

Houston, Texas, Us

Core FocusLed global customer support center accountable for the strategic plans, operations, processes, and hiring and mentoring.Highlight of ContributionsOversaw up to 50 Level 1 and Level 2 technical professionals ▸Supported enterprise customers with product assistance and troubleshootingContributed to saving $20M contract▸Collaborated with internal stakeholders on solutions for saving key client▸Project-managed implementation of fix Established Customer Success team for the Home Depot account ▸Delivered proactive management of hardware and software support Managed and resolved executive-level escalations in collaboration with Field SupportStreamlined customer support workflows▸Improved resolution time and decreased escalations ▸Trained Level 1 teams to assess and resolve more complex technical issues

Palo Alto, Ca, Us

Core FocusLed Global Engineering for the Supply Chain business unit and scaled manufacturing diagnostics testing organization from the ground up. Highlight of ContributionsInstrumental in driving operation to be fully functional within 6 months, hiring and supervising 150 staff▸Saved ~$1.5M annually ▸Hired and trained managers, project managers, and BI architectsIncreased product yield and reduced cycle time ▸Implemented lean strategies▸Automated business processes▸Established BI dashboard for reporting and tracking defects, KPIs, and analytics

Master'S Degree, Information Technology Project Management

Bachelor Of Applied Science (Basc), Computer Science