Francisco Gomez Email and Phone Number
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Experienced people leader with a focus on Customer Outcomes and Program Management. Driving cross functional teams through digital transformations while building and optimizing processes, launching product features and solutions while influencing operational excellence. Strategy owner and influencer leveraging PMO best practices and earning a seat at the table among engineering, marketing, business development, support, finance, professional services, customer success, sales, and senior leadership.
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Senior Program Manager Nvidia Data CenterWorld Wide TechnologyUnited States -
Program Manager, Azure Cloud Supply Chain & ProvisioningMicrosoft Jun 2024 - PresentRedmond, Washington, UsAs a Program Manager in Microsoft’s Azure Cloud Supply Chain and Provisioning (CSCP) for New Product Introduction (NPI), I focus on ensuring global Data Center readiness for the deployment of new servers across different Azure Availability Zones and regions, aligning with customer demand and requirements.In this role, I collaborate closely with the engineering teams within the Azure Hardware Systems and Infrastructure organization and internal partners across various functions to ensure timely and successful launches of new server deployments. I drive cross-functional initiatives.Key Responsibilities:Data Center Readiness: Lead global readiness initiatives across various regions and Azure Availability Zones, ensuring seamless deployment of new servers based on evolving customer demands.Cross-Functional Collaboration: Work closely with internal partners, including Engineering (EG), Operations, and Supply Chain teams, to ensure data centers are equipped and prepared for scalable, high-performance server deployments.Customer-Focused Deployment: Align with customer demand forecasts to ensure timely provisioning and deployment of Azure infrastructure in key strategic regions, improving availability and performance for end-users. -
FounderParadeus Rentals Jun 2023 - Jun 2024• Founded Paradeus Rentals, a real estate company in Atlanta, Georgia, focusing on hospitality and customer service.• Led the startup to profitability within 1 year by overseeing legal structure, accounting, taxes, funding, and customer lifecycle.• Delegated operational tasks to third parties and implemented automation and AI to streamline processes. -
Principal Program Manager, Microsoft Security O365Microsoft Mar 2021 - Jun 2023Redmond, Washington, UsCore FocusMicrosoft Defender for Office 365Teams Security:▸ Product's strategic direction ▸ Product roadmap and execution in ADO▸ Establish governance structures▸ Create OKRs to track progress on initiatives and GTM in collaboration with PMM
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Senior Technical Program Manager, End User Computing EngineeringVmware Nov 2018 - Mar 2021Palo Alto, Ca, UsCore FocusLed cross-functional teams from Support, Professional Services, Sales, Customer Success, and Engineering in digital transformation, product adoption, and operational improvements. Collaboration with PMM for the creation of GTM plans. Acted as Account Manager.Highlight of ContributionsSpearheaded special projects and strategic customer initiatives▸Initiated teams to solve technology issues with high level clients Boosted customers’ product adoption ▸Tracked performance metrics and optimized operations with BI data▸Developed plans to improve utilization Established project governance structure ▸Managed team progress reporting▸Communication with senior leadership -
Chief Of Staff, Office Of The CtoVmware Oct 2017 - Nov 2018Palo Alto, Ca, UsCore FocusLed the partner relationship with Dell and launched a joint cloud offering using VMware applications and was the single point of contact with executive leadership, development, marketing, and sales.Highlight of ContributionsTurned around customer relationship and solved critical escalation.▸Coordinated improvement plan by analyzing big sets of data and publishing in Power BI and Tableau▸Recalibrated stakeholder expectations▸Monitored plan to meet new deadlines
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Chief Of Staff, Service Delivery Readiness TeamHewlett Packard Enterprise Mar 2017 - Oct 2017Houston, Texas, UsCore FocusPMO management of product training readiness programs in support of product launches and product integrations. Highlight of ContributionsCreated roadmap and OKRs to track training progress and resultsPartnered with hardware, software, and learning organizations on implementation and rollout▸Developed content for customers, technicians and support teams ▸Created knowledge base for support teams -
Senior Manager, Global Support CenterHewlett Packard Enterprise Jul 2014 - Mar 2017Houston, Texas, UsCore FocusLed global customer support center accountable for the strategic plans, operations, processes, and hiring and mentoring.Highlight of ContributionsOversaw up to 50 Level 1 and Level 2 technical professionals ▸Supported enterprise customers with product assistance and troubleshootingContributed to saving $20M contract▸Collaborated with internal stakeholders on solutions for saving key client▸Project-managed implementation of fix Established Customer Success team for the Home Depot account ▸Delivered proactive management of hardware and software support Managed and resolved executive-level escalations in collaboration with Field SupportStreamlined customer support workflows▸Improved resolution time and decreased escalations ▸Trained Level 1 teams to assess and resolve more complex technical issues
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Senior Manager, Supply Chain Npi Global Engineering ServicesHp Dec 2012 - Jul 2014Palo Alto, Ca, UsCore FocusLed Global Engineering for the Supply Chain business unit and scaled manufacturing diagnostics testing organization from the ground up. Highlight of ContributionsInstrumental in driving operation to be fully functional within 6 months, hiring and supervising 150 staff▸Saved ~$1.5M annually ▸Hired and trained managers, project managers, and BI architectsIncreased product yield and reduced cycle time ▸Implemented lean strategies▸Automated business processes▸Established BI dashboard for reporting and tracking defects, KPIs, and analytics
Francisco Gomez Skills
Francisco Gomez Education Details
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Tecnológico De Costa RicaInformation Technology Project Management -
Universidad Latina De Costa RicaComputer Science
Frequently Asked Questions about Francisco Gomez
What company does Francisco Gomez work for?
Francisco Gomez works for World Wide Technology
What is Francisco Gomez's role at the current company?
Francisco Gomez's current role is Senior Program Manager NVIDIA Data Center.
What is Francisco Gomez's email address?
Francisco Gomez's email address is fr****@****oft.com
What is Francisco Gomez's direct phone number?
Francisco Gomez's direct phone number is +165042*****
What schools did Francisco Gomez attend?
Francisco Gomez attended Tecnológico De Costa Rica, Universidad Latina De Costa Rica.
What are some of Francisco Gomez's interests?
Francisco Gomez has interest in Human Rights, Children, Disaster And Humanitarian Relief, Poverty Alleviation.
What skills is Francisco Gomez known for?
Francisco Gomez has skills like Management, Program Management, Leadership, Networking, Project Management, Cross Functional Team Leadership, Quality Assurance, Business Process Improvement, Service Delivery, Process Improvement, Customer Service, Data Center.
Who are Francisco Gomez's colleagues?
Francisco Gomez's colleagues are Matt Butchko, Shivakumar Venkatraman, Quentin Biggs, Allen Holston, Phillipe Martins Souto, William Vincent, Ryan Ord.
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