Frank Gorton Email & Phone Number

Pikesville, MD, US

Herndon, Virginia, US

Leesburg, Virginia, US

Greenbelt, Maryland, US

Lead a team of 55 people to perform service for the Integrated Surveyor Training Program within the Centers for Medicare & Medicaid Services.

Catonsville, Maryland, US

• Develop the Engineering and Digital Service Practice Areas which includes a portfolio of 10 programs within the Centers for Medicare & Medicaid Services, and the Center for Disease Control. Develop and maintain.
• Manage P&L for practice area worth $25M annually and total contract value of $70M+ with average profitability of 20% across the practice.
• Led and developed the Engineering and Digital Services practice areas from a team of 50 to over 150+.
• Served as Technical Lead and Executive Management on 3 recent awards in 2020 including the NPPES contract at CMS which was approximately $50M. This contract is the largest CMS contract at RELI.
• Developed Objective and Key Results (OKRs) for quarterly strategic planning.

Elkridge, Maryland, US

• Provided strategic and operational leadership of the Development Services organization, including release management, agile workflow standardization, technical project management, and business analysis. Leveraged.
• Managed a portfolio of 10 projects with approximately 150+ people with a yearly contract value of $40m annual revenue.
• Transition Manager for Innovation Development and Operation Services (IDOS) $200M program that onboarded 200 people in 5 months. Established an Agile/SAFe Community of Practice
• Developed SAFe Training program to deliver training certification to 30+ people a month which saved company $140K in training budget its first year.
• Helped to develop companywide transition in adopting Design Thinking and Product Management.

Arlington, Virginia, US

• Directed a team provide Technical Integration Services to the Federal Healthcare Marketplace. Spearheaded key strategic process improvement initiatives, to help CMS maximize efficiencies with software releases, code.
• Developed code promotion governance model to allow CMS to monitor and control daily software releases across multiple marketplace applications.
• Perform strategic assessment for all release activities to determine software stability, as well as requirements traceability.
• Developed several dashboards for environment management as well as Testing PMO to increase reporting capabilities to executive management.
• Provide IT PMO support utilizing agile and waterfall development methodologies to support program oversight.

Falls Church, VA, US

• Acted as primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance. Managed a team of 13 to include both technical and business.
• Managed first rollout of Enterprise Eligibility Service (EES) application at Center for Medicaid and Medicare (CMS), in 3 months under budget and on schedule with an expected transaction volume of 2 millions.
• Co-Chaired the Software Engineering Process Group to identify ways to increase efficiencies on all development projects.

Scott AFB, IL, US

• Managed the strategic relationship for most profitable client in the Healthcare practice for the company. Served on Executive Leadership team to help establish strategic direction for the company, and develop a roadmap.
• Increased contract value 60% to $32M from $19M from business development and organic growth.
• Provided Leadership/Direction to a team of 30 to ensure projects conformed to CMS Integrated IT Investment Life Cycle.
• Managed all day-to-day operations for Baltimore office, and served as onsite executive management lead.
• Developed a Program Management Review System to track all project data and report to senior management.

Weston, MA, US

• Managed the team of Client Delivery Managers to ensure all client engagements follow the proper processes and procedures within an Agile Development environment. Lead product management efforts to include planning.
• Managed a client portfolio of 100 government agencies with an annual subscription rate of $13 million.
• Lead and managed a multifunctional team of 12 to include project managers, business analysts, and product managers.
• Aided in the management of the annual user conference to showcase new feature functionality, and ongoing support.
• Established user community website to provide end user support, as well as collaborate on future product enhancements.

New York, NY, US

• Managed software development for a variety of AOL products that included, SPAM control for email, Love.com, and chat applications. Updated project information using Primavera Enterprise Project Management Suite, to.
• Managed teams upward 30+ developers, graphic designers, documentation and quality assurance.
• Briefed and reported detailed project review to CIO as well as other Senior Management.
• Performed risk analysis on projects to ensure that all known risks were identified, with a risk mitigation plan

• Served as senior relationship point of contact on all client engagements. Managed projects to ensure on-time, on-budget delivery of end-to-end, full life cycle Web based application solutions.Selected Achievements:
• Conducted requirements analysis for clients, which included the definition of business and marketing strategies, creative concepts, content architecture, competitive analysis and brand audits.
• Documented functional and technical specifications based on results from requirements analysis.

• Managed projects to ensure on-time, on-budget delivery of end-to-end, full life cycle Web based application solutions.
• Managed teams upward of 3-10 developers, graphic designers, documentation and quality assurance utilizing Cold Fusion, and FLASH, as well as a variety of client side technology.
• Created Internet solution development methodology for a growing team.
• Participated in business development meetings.
• Created and maintained project plans, and budget estimates.

• Managed full life cycle software development projects.
• Created and maintained project plan, cost estimates, budgets, schedules, scope documents, and specification documents.
• Worked with account and project team to determine, communicate, and document project strategies, functional design, look and feel, technical requirements, Q/A and maintenance needs.
• Ensured project teams complete tasks on time, on budget, and to the client's satisfaction.
• Identified risks or roadblocks to these tasks and take timely and appropriate actions to resolve them to the satisfaction of both the client and the project team.
• Tracked project status and keep detailed project logs.

• Maintained project schedules, document deliverables, interact with various departments, and oversee the work of technical staff.
• Developed a Business-to-Business E-Commerce web site utilizing XML, XSL, ASP, and JavaScript for the Research and Development group.
• Aided in the user interface and design of the content management system that supports the E-Commerce web site.

• Developed a detailed account management report system utilizing ASP.
• Served as team lead for development of new time reporting system.
• Provided guidance to the interns, and aided new employees with web technology.
• Developed human resources intranet application for FEMA Head Quarters, using Cold Fusion, and SQL Server 6.5.
• Designed and implemented Web site enhancements using ASP and JavaScript.

Toronto, Ontario, CA

• Co-managed a $10M rollout of Primus Telecommunication’s first ASP offering developed by Compaq.
• Created Internet solution development methodology for a growing team.
• Developed a Project Managers Trainee program.
• Aided in negotiating agreements with 3rd party software vendors.
• Created innovative and effective online strategies for clients.
• Conducted requirements analysis for clients including definition of business and marketing strategies, creative concepts, content architecture, competitive analysis and brand audits.

US

• Developed comprehensive and visually-appealing Web sites using HTML,
• DHTML, Cascading Style Sheets, and JavaScript.
• Designed and implemented Web site enhancements using ASP and JavaScript.
• Responsible for development and maintenance of corporate intranet.
• Sample client development efforts: Mayo Health, MCI, Associated Press, United States Post Office, Regent Hotels, Kelloggs, First USA.