Fabio Grossi Email & Phone Number

Quintano, Lombardia, It

Vimercate

- Driving Nokia Global Sales Machine Learning program (made by SalesForce CRM Tableau / Einstein Discovery suite)- Managing Ingestion/Data Engineering for Machine Learning in the Azure ecosystem (Synapse, Data Storage, Databricks) - Managing Advanced Customer Operation Business Analysis (Preventive and Predictive analysis combining data from different sources, triggering preventive/proactive actions) as well as supporting periodic business reviews governance and special ad-hoc… Show more - Driving Nokia Global Sales Machine Learning program (made by SalesForce CRM Tableau / Einstein Discovery suite)- Managing Ingestion/Data Engineering for Machine Learning in the Azure ecosystem (Synapse, Data Storage, Databricks) - Managing Advanced Customer Operation Business Analysis (Preventive and Predictive analysis combining data from different sources, triggering preventive/proactive actions) as well as supporting periodic business reviews governance and special ad-hoc analysis;- Mastering SalesForce Einstein Analytics know-how within the whole Nokia (advanced Dashaboards, Lenses, Dataflows implementation; SAQL / JSON meta-coding), knowledge sharing, internal consultancy.- Promoting and exploring task automation possibilities, with special focus on business reporting (simplification of administrative burden while reducing costs);- Collaborating with Nokia Markets worldwide. Show less

Vimercate

- Leading the Implementation, the Analysis and the Reporting of Europe,Middle East & Africa Sales KPIs and Business Metrics, driving business performance improvement while supporting the company mission;- Monitoring Sales Process adoption through SalesForce.com CRM system, ensuring offers reach the customer in timely manner after being approved by appropriate stakeholders, and actual/potential orders/sales are tracked and forecasted as appropriate, maximizing the Sales Funnel. Fostering… Show more - Leading the Implementation, the Analysis and the Reporting of Europe,Middle East & Africa Sales KPIs and Business Metrics, driving business performance improvement while supporting the company mission;- Monitoring Sales Process adoption through SalesForce.com CRM system, ensuring offers reach the customer in timely manner after being approved by appropriate stakeholders, and actual/potential orders/sales are tracked and forecasted as appropriate, maximizing the Sales Funnel. Fostering the early involvement of post-sales stakeholders.- Managing Data Quality Control and Assurance activities on SalesForce.com, triggering corrective actions, ensuring performance measurement reliability;- Stimulating Root Cause Analysis through KPI outcomes, ensuring Continual Improvement of business performance in the whole EMEA perimeter;- Trusted advisor and single point of contact for Pre-Sales, Sales and Service & Products Business Division organizations in EMEA and at Global level;- Ensuring Business Control & Reporting Best Practices sharing across the globe, in collaboration with the global team;- Active member of the tools transformation project team, ensuring optimal CRM Change Management and problem prevention;- Drafting and evangelizing Business Rules in collaboration with the Sales Organization.Moreover, After Nokia Acquisition, as part of the Global Sales Operation team, I'm:- Designing, Implementing, Analyzing, Owning new global KPIs/Metrics focused on Offer Management.- Ensuring combined sales reporting (SalesForce + SAP CRM/BO);- Monitoring combined deals, ensuring optimal data quality and adherence to the SELL Process.- Monitoring Process Gates approvals, avoiding showstoppers, ensuring seamless delivery of offers towards the customer (potential business seeding)- Fostering the automation of repetitive tasks. Show less

Vimercate, Italy

Reporting to Quality and Service dept. leaders, I’m:• Ensuring SLAs and alignment with OLA and UCs, enabling a best in class Continuous Improvement ecosystem, stimulating tangible improvement and securing Best Practices and Lesson Learnt;• Leading Service Performance/Costs and Customer Satisfaction improvement projects in a multi-cultural, international environment (Lean / Six Sigma, SPC, KPI design & analysis, etc.);• Acting as Customer Advocate within the organization… Show more Reporting to Quality and Service dept. leaders, I’m:• Ensuring SLAs and alignment with OLA and UCs, enabling a best in class Continuous Improvement ecosystem, stimulating tangible improvement and securing Best Practices and Lesson Learnt;• Leading Service Performance/Costs and Customer Satisfaction improvement projects in a multi-cultural, international environment (Lean / Six Sigma, SPC, KPI design & analysis, etc.);• Acting as Customer Advocate within the organization, seeking for common End-To-End improvement initiatives (from tendering to post-sales phases), fostering customer engagement;• Leading Root Cause Analysis and relevant Improvement Plans;• Leading and ensuring reporting governance with both internal and external clients, at all levels, focusing on improvement opportunities;• Ensuring project adherence to corporate processes, policies and guidelines, and alignment with PMBOK practices (coaching and auditing);• Coordinating Customer Satisfaction Survey program activities and analysis, identifying and launching Customer Satisfaction Improvement Initiatives aimed to secure customer trust;• Successfully designed and launched the Multi-Vendor Tech. Supp. Services SPOC program for Vodafone customer, with particular focus on processes, contract drafting and negotiation, SLAs due diligence, UCs agreement, alignment with OLA;• Created and led best in class Program Quality Control and Risk Forecasting framework (set of processes, KPIs, tools, governance), securing unquestionable results through customer engagement while enabling automation;• Designed and/or streamlined specific service models, process, procedures and practices.• Managing organization Business Office: Tracking of Resources, Costs, Ongoing initiatives and outcomes, Organization governance, Reporting; Show less

Milano

Reporting to Italy Maintenance Services Leader, I:• Supervised a Tier-2 Remote Technical Support Team (4 people) focused on Vodafone customer (Customer Facing, Coordination, R.T.S. Execution and delegation, Emergencies Management, Product Validation with customer, System Test & Trials, People Coaching);• Administered and ensured SLA for assigned products both vs third parties and the customer;• Technology: IP Signaling Gateway; Wireless Intelligent Network; HP-UX; OSS;•… Show more Reporting to Italy Maintenance Services Leader, I:• Supervised a Tier-2 Remote Technical Support Team (4 people) focused on Vodafone customer (Customer Facing, Coordination, R.T.S. Execution and delegation, Emergencies Management, Product Validation with customer, System Test & Trials, People Coaching);• Administered and ensured SLA for assigned products both vs third parties and the customer;• Technology: IP Signaling Gateway; Wireless Intelligent Network; HP-UX; OSS;• Achived customer trust through Customer Advocacy initiatives and practices;• Administered Quality System (TL9000) for Italian Maintenance Services org.;• Controlled Customer Satisfaction contact selection process. Show less

Settimo Milanese

Reporting to Wireline System Testing Leader, I:• Qualified the interconnection between Telecom Italia and new TelCo networks;• Developed SW tools in Visual Basic, supporting testing activities;• Deployed new products into customer network (Siemens EWSD Wireline switch).

Settimo Milanese

Reporting to TAFICS Program Manager, and responsible for ITIL Service Transition phase, I:• Achieved customer acceptance of International and Military SW releases (Wireline Switching);• Created Special & Military Services and Signaling Interoperability matrix specifications;• Administered problem reproduction activities; supporting corrective activities;• Achieved SW releases and patches Validation; • Supported VoIP trials as part of ATHOS European Project;• Promoted… Show more Reporting to TAFICS Program Manager, and responsible for ITIL Service Transition phase, I:• Achieved customer acceptance of International and Military SW releases (Wireline Switching);• Created Special & Military Services and Signaling Interoperability matrix specifications;• Administered problem reproduction activities; supporting corrective activities;• Achieved SW releases and patches Validation; • Supported VoIP trials as part of ATHOS European Project;• Promoted automated network controls through customer training activities;• Created SW Tools (UNIX, C-Shell, C language) supporting testing activities. Show less

Cassina De'Pecchi

Reporting to SW Release Testing Leader, and responsible for ITIL Service Transition phase, I:• Developed System Integration Test activities as SW Function test leader;• Administered field problem reproduction activities; supporting corrective activities;• Achieved SW releases and patches Validation activities with Telecom Italia customer (Wireline Core Backbone)

Milan Area, Italy

Call Center Operator at Telecom Italia.(Mandatory temporary assignment)