Currently responsible for business that leverages Salesforce as an ERP system. Our Salesforce instance is used to process over 10,000 B2B and DTC Sales Orders.• ERP Integration: Expertise in configuring Salesforce to function as a comprehensive ERP system, managing everything from inventory and order processing to finance and logistics.• Process Optimization: Skilled in automating workflows, developing custom solutions, and implementing best practices to streamline operations and improve productivity.• Data Management: Proficient in maintaining data integrity, creating detailed reports, and providing actionable insights to support strategic decision-making.• User Support: Experienced in training and supporting users across various departments, ensuring they can effectively utilize Salesforce to meet their objectives.• Continuous Improvement: Committed to continuous learning and staying updated with the latest Salesforce features and enhancements to drive ongoing improvements.

- Customized Enterprise Salesforce instance for Lifestyle Management team. - Maintain CRM user roles, security and profiles.- Maintain the functional areas of data management, including all standard and custom objects, dashboards and reports.

Creating Salesforce Architecture, reports, dashboards, and workflows.

- Reported directly to V.P. of Sales and Operations. Responsible for weekly sales and operational reports and needs analysis.- Migrated data from Great Plains and Web 3.0 (SQL) system into Salesforce via API- Perform daily administration of the CRM application, SalesForce.com for Cartera Commerce.- Developed custom visualforce pages.- Integrations done with JIRA, Marketo, and SpringCM- Maintain the functional areas of data management, including all standard and custom objects, dashboards and reports- Compile, analyze and communicate other key customer and marketing data- Partner internally and externally with multiple teams to drive CRM system and process improvements- Drive core insights from available data leading to fundamental improvements to internal processes and marketing effectiveness- Manage bulk imports and exports of data between CRM and other systems- Design management and staff reports and dashboards- Manage multiple, complex timetables successfully in a collaborative fast-paced environment-Create and manage surveys using Net Promoter analytics.

- Reported directly to V.P. of Sales and Customer Relations.- Migrated data from Business Intelligence system into Salesforce via API- Data Migrations in CRM application, SalesForce.com for Citygrid Media and Urbanspoon.- Created new process to analyze assign over 500 inbound leads per day.- Created new customer service process better utilizing Salesforce.- Developed new reporting for tracking Net Revenue and real ROI.

- Ran monthly analysis of Inside Sales Channel book of business.- Created monthly and quarterly reports on sales, revenue and customer service metrics.- Created system to manage over 600 inbound leads per day to maximize close ratios.- Ran on going analysis of Customer Service workflows and customer experience.

- Managed Insides sales team of 12-20 advertising sales professionals. - Responsible for minimum of $50,000 in revenue and 60 new customers a month.- Responsible for managing SEO / SEM advertising campaigns.- Achieved lowest churn of 6 sales teams.- Created team strategies and incentive programs.- Responsible for majority of reporting for entire sales channel.- Developed new reporting to better utilize Salesforce.

Handled basic Salesforce administration reporting task. Exported sales data on weekly basis into excel for reporting and presentations.

-Created business plan and strategy to insure 10% growth in customer base and revenue month over month. -Created a working market segmentation program to insure new customer growth month over month.-Managed Classified Sales Team in South East Market. -Supervised 12 online advertising sales professionals. -Coached 4 employees into leadership roles.

Created CAD drawing using AutoCAD and Visio of telecommunication installation proposals. Quality check CAD drawing created by CAD team.

Managed Auto Parts Retail / Wholesale Location. Supervised 15 Employees.