Freddie Guinyard Email & Phone Number

Canton, Ga, Us

Currently responsible for business that leverages Salesforce as an ERP system. Our Salesforce instance is used to process over 10,000 B2B and DTC Sales Orders.• ERP Integration: Expertise in configuring Salesforce to function as a comprehensive ERP system, managing everything from inventory and order processing to finance and logistics.• Process Optimization: Skilled in automating workflows, developing custom solutions, and implementing best practices to streamline operations and improve productivity.• Data Management: Proficient in maintaining data integrity, creating detailed reports, and providing actionable insights to support strategic decision-making.• User Support: Experienced in training and supporting users across various departments, ensuring they can effectively utilize Salesforce to meet their objectives.• Continuous Improvement: Committed to continuous learning and staying updated with the latest Salesforce features and enhancements to drive ongoing improvements.

Canton, Ga, Us

Atlanta, Ga, Us

- Customized Enterprise Salesforce instance for Lifestyle Management team. - Maintain CRM user roles, security and profiles.- Maintain the functional areas of data management, including all standard and custom objects, dashboards and reports.

Creating Salesforce Architecture, reports, dashboards, and workflows.

Lexington, Ma, Us

- Reported directly to V.P. of Sales and Operations. Responsible for weekly sales and operational reports and needs analysis.- Migrated data from Great Plains and Web 3.0 (SQL) system into Salesforce via API- Perform daily administration of the CRM application, SalesForce.com for Cartera Commerce.- Developed custom visualforce pages.- Integrations done with JIRA, Marketo, and SpringCM- Maintain the functional areas of data management, including all standard and custom objects, dashboards and reports- Compile, analyze and communicate other key customer and marketing data- Partner internally and externally with multiple teams to drive CRM system and process improvements- Drive core insights from available data leading to fundamental improvements to internal processes and marketing effectiveness- Manage bulk imports and exports of data between CRM and other systems- Design management and staff reports and dashboards- Manage multiple, complex timetables successfully in a collaborative fast-paced environment-Create and manage surveys using Net Promoter analytics.

- Reported directly to V.P. of Sales and Customer Relations.- Migrated data from Business Intelligence system into Salesforce via API- Data Migrations in CRM application, SalesForce.com for Citygrid Media and Urbanspoon.- Created new process to analyze assign over 500 inbound leads per day.- Created new customer service process better utilizing Salesforce.- Developed new reporting for tracking Net Revenue and real ROI.

- Ran monthly analysis of Inside Sales Channel book of business.- Created monthly and quarterly reports on sales, revenue and customer service metrics.- Created system to manage over 600 inbound leads per day to maximize close ratios.- Ran on going analysis of Customer Service workflows and customer experience.

- Managed Insides sales team of 12-20 advertising sales professionals. - Responsible for minimum of $50,000 in revenue and 60 new customers a month.- Responsible for managing SEO / SEM advertising campaigns.- Achieved lowest churn of 6 sales teams.- Created team strategies and incentive programs.- Responsible for majority of reporting for entire sales channel.- Developed new reporting to better utilize Salesforce.

Handled basic Salesforce administration reporting task. Exported sales data on weekly basis into excel for reporting and presentations.

Atlanta, Ga, Us

-Created business plan and strategy to insure 10% growth in customer base and revenue month over month. -Created a working market segmentation program to insure new customer growth month over month.-Managed Classified Sales Team in South East Market. -Supervised 12 online advertising sales professionals. -Coached 4 employees into leadership roles.

Chicago, Illinois, Us

Created CAD drawing using AutoCAD and Visio of telecommunication installation proposals. Quality check CAD drawing created by CAD team.

Atlanta, Georgia, Us

Managed Auto Parts Retail / Wholesale Location. Supervised 15 Employees.

Accounting, Accounting

Regents Diploma, Architecture