• Supported Sales Representatives and Clinicians by educating customers about medical products and services• Provided technical support by phone and email sustaining customer retention• Advised Director to create mobile-friendly website containing training materials and videos for employees; advised and provided the link to rearrange Salesforce data fields for even workflow• Met high-quality productivity and performance standards while researching and troubleshooting inquiries, keeping accurate records, documenting actions and discussions• Assessed and investigate issues for resolution by collaborating with a diverse team in compliance with guidelines and policies

• Supported project managers in project execution kick-off meetings, deadline management, client status reporting, coordinated with various operational teams to deliver project within budget• Researched inquiries and process issues, effectively communicated findings with project teams, clients, and operational departments• Created and analyzed reports, maintained records and reviewed data to ensure quality assurance, proofread and edited materials, prepared presentations• Arranged corporate travel and accommodations for project-related events

• Identified delinquent accounts, took appropriate action, and recorded pertinent notes in system• Compared company figures and highlighted differences• Created workbooks with a master file for each company categorized by city• Grouped, sorted data in multiple ways and summed total fields in a large spreadsheet upwards of 100,000 rows• Entered confidential new tax records as 1098 Forms for IRS reporting into SilverLake System software

•Owned process for student eligibility to change over 100 Majors and Minors in compliance with university policy•Advise the university community on all matters related to student academic records and associated policies and procedures, fielded 30-40 calls daily•Delegated workload from students/faculty to departmental employees•Oversaw an efficient test environment for student exams provided technical support for software issues•Provided front-line functional expertise for over 60 academic departments and 10 schools for the student records system

•Trusted advisor to engineering leadership, recruited Technical Engineers and Technical Program Management Talent; supported positive growth of their team•Sourced, vetted, and ranked over 60 candidate resumes per week; executed systemized recruiting strategies; exceeded organizational goals •Prescreened and scheduled job candidates for interviews, maintained employee information•IT onboarding new hire documentation, scheduled orientation

• Managed heavy caseloads by scheduling meetings, maintained and updated calendar events for five judges and a team of attorneys, and judicial departments; notified all parties of upcoming arraignments and trials, updated court dockets• Advised management on workflow improvements and cost-saving measures, suggested a database and app for officers, suggested remote software access for the downtown office, and utilize AI for FTA signup• Served as a liaison and facilitated effective communication between senior executives, management, and staff; responded to variety of inquiries from internal/external parties• Drafted correspondence, monitored email inbox and tailored responses to complex inquiries from C-level officials and stakeholders in compliance with executive preferences and policies• Trained managers to key citations into Benchmark• Analyzed datasets for Bind Over caseloads (500 per month) sent to State Court Jury Division• Planned and executed special projects and initiated as directed including data production, documentation, presentations, and reports

• Committed to sales and customer service by enrolling new students to begin new or continuing acting careers in television and film industry • Received cash or credit payments and placed in safe, ensured unbilled students/clients were billed in a timely manner• Prepared meetings and set up meeting space for Casting Directors for casting events and seminars; set up equipment and scripts in classrooms for Instructors• Initiated, and implemented student record database system • Organized internal/external programs and events and managed event logistics for onsite theatre

• Advised director to digitize student record database• Implemented and maintained student database, remotely• Updated newsletter sign-up database• Communicated with client initially by an in-person meeting, then email and Google Suite

• Advise clientele about real estate and geographic information to make relocation decisions remotely, coordinated tasks required in collection and reporting statistical data obtained in a major survey or combination of surveys, communicated with clients by phone, email, and Upwork • Plan programs and events and manage event logistics in collaboration with sales managers/vendors and design event website• Handle travel arrangements and accommodations, execute expense management • Streamline data migration project by completing project four weeks ahead of schedule, reporting software problems and suggesting solutions to project managers, updating information • B2B high volume calls center, inbound/outbound calls 60+, transcribe live calls to Remedy, dispatch repair crews to ATM sites, provide status reports to clientele

• Managed 20,000 volume library during office hours and closure• Trained and advised volunteers for automation project, software usage, and project research• Assisted patrons with check in/out procedures, orders and sales • Secured equipment room and signed out equipment to staff and patrons• Designed and maintained equipment inventory database