Frank Hanhart Email & Phone Number

Schiedam, Zuid-Holland, Nederland

Ridderkerk

Ondersteuning van de verschillende entiteiten op het gebied van applicatie support (ERP / BI-Tool / TaskManager / Invoicing). Uitvoeren van projecten in het kader van de automatisering van de logistieke processen in het WMS. Koppelingen realiseren tussen verschillende applicaties en/of omgevingen d.m.v. scripts en API’s. Ontwikkeling en onderhoud van een geautomatiseerd rapportageproces richting leveranciers.

Amsterdam Area, Netherlands

Tata Consultancy Services (TCS) is an Indian multinational information technology service, consulting and business solutions companyWith the outsourcing of IT Infrastructure from Nielsen to TCS, I transitioned to TCS in a new role. Main responsibilities :• Managing effective Service Delivery for Workplace Technology across 42 countries• Managing regional budgets for refresh and growth over 2.1M$• Manage the successful migration of XP to Windows 7 for ~10.000 workstations• Implementation of various collaboration tools, like Sharepoint, Livemeeting, Lync, Office 365.• Drove further standardization across the region for tools like SCCM / Antivirus / ISA Server• Manage SLA's defined with the customer, drove initiatives to meet or exceed these SLA's• Incident, Change end Release Management through ITIL framework

Amsterdam Area, Netherlands

Nielsen is a leading global, independent measurement and data company for fast-moving consumer goods, consumer behavior, and media. Nielsen provides clients with a comprehensive understanding of what consumers watch (programming, advertising) and what they buy (categories, brands, products) on a global and local basis and how those choices intersect.Main responsibilities :• Management of the IT organization and IT operations in France/Belgium/Netherlands (18 FTE)• 'Keep the lights on' mode while Nielsen was preparing an outsourcing deal with TCS• Budget responsibilities around 800K€

Amsterdam Area, Netherlands

Nielsen is a leading global, independent measurement and data company for fast-moving consumer goods, consumer behavior, and media. Nielsen provides clients with a comprehensive understanding of what consumers watch (programming, advertising) and what they buy (categories, brands, products) on a global and local basis and how those choices intersect.Responsibilities :• Management of the IT infrastructure within Netherlands, consisting of 35 Windows 2000/2003 servers, centralized SAN storage, 220 end-users)• Key player in the standardization program for streamlining the IT infrastructure between Belgium/France/Netherlands related to Storage/Backup, Workstation Management, Server Virtualization (ESX)• Management of the IT Helpdesk staff (2FTE) and back-end system administrators (2 FTE)

Amsterdam Area, Netherlands

In this role I was working at the customer NielsenResponsibilities :• Overall administration of a stable running back-end IT infrastructure, consisting of 25 NT4 servers, 3 NT Domains, 16Mbit TokenRing networkWithin a growing European IT organization, I was locally responsible for the successful implementation / migration of :• TokenRing to Ethernet (2000)• MSMail to Exchange 5.5 (2001)• Active Directory (2002)

Amsterdam Area, Netherlands

In this role I was working with the customer NielsenResponsibilities :• First and second line IT support for end-users• Replace / install aged end-user hardware, like laptops/desktops• Keep CMDB up-to-date

Amsterdam Area, Netherlands

The internship assignment was focused on enhancing / rewriting existing VBA macros in various Excel and Word templates used throughout the company. These templates allowed users to type in (part of) a colleague's name after which the job function / department and location details within the document were automatically inserted.In addition to my internship assignment I setup a training PC Infrastructure for trainees, which enabled a simple automatic roll-back option to start with fresh PC images