*Coordinate and organize the activities of technical service technicians working on site. Dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service techs. *Develop plans and make sure that all daily field services are under control and that all customer needs are successfully met. Managing all facets of the company's field service activities, including the scheduling of technicians, and the resolution of client complaints.* Create and maintain user accounts and privileges utilizing defined account management procedures in Active Directory and Office 365.*Administer Help Desk System by entering requests as necessary, resolving or distributing all requests to appropriate IT representative, and directly providing customer support resolution when required.*Setup new or replacement laptops and cell phones for site locations and mangers as required.

* Respond to technical calls, emails and help desk tickets gathering information to research issues and provide resolutions. * Develop system procedures to improve service and reduce the number of ongoing IT related requests.* Create and maintain documentation related to IT processes and procedures.* Use Active Directory and Office 365 to create, remove and update Employee Accounts.* Partner with Department Leaders to prevent, identify and resolve IT issues.* Serves as the primary cell phone vendor contact. Assists with the administration of the agency’s wireless accounts (Cell phone) including activation, password resets, replacements, repair and inventory.* Install and configure necessary programs,applications and printer/scanner installation remote or in the office.

• Provide initial point of contact as the customer representative for the IT department’s Help Desk System.• Administer Help Desk System by entering requests as necessary, resolving or distributing all requests to appropriate IT representative, and directly providing customer support resolution when required.• Create and maintain user accounts and privileges utilizing defined account management procedures in Active Directory and Office 365. • Partner with residential staff as the primary point of contact for scheduling vendor installations, repairs, and cost reviews for technology needs of the home.• Assist with management of the IT inventory system to track all IT assets. Run and distribute reports related to inventory status and trends.• Serves as the primary cell phone vendor contact. Assists with the administration of the agency’s wireless accounts (Cell phone) including activation, password resets, replacements, repair and inventory.• Complete user requests and routine troubleshooting scenarios, such as password resets, answering "how to" questions and providing general information on Microsoft word and excel.

• Provide training, coaching and assistance for adults with developmental disabilities.• Assist with daily operations of the residence accordance with regulatory requirements, agency policy and quality program standards. Administered daily Medications and Actively document and reported Individuals progress.• Assure a safe and healthy environment, and advocate on behalf of the clients' best interest.• Teach clients life skills while also providing love and compassion.

• Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. • Coordinate all Marketing events generating new business by 30% and retention of existing business.• Developed intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation.• Managed relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

• Act as a liaison between business departments, key stakeholders, vendors and IT to elicit, documents, analyze and validate business requirements.• Manage contractors and verify system and technical requirements, and high level designs are documented and approved.• Eliminate risk and prevent project difficulties by managing project status through System Development Life Cycle (SDLC).• Executed project implementation and software deployment plans, with direct testing and maintaining accurate test scenarios.• Resolve technical issues by coordinating efforts across teams; established sound work processes with team, clients, contractors, and project managers.

Business Manager (1997 – 2005)Executed project implementation and software deployment for Customer Service and Finance Divisions. Sales Support Assistant (1986-1997)Reviewed business contracts and customer art work with a 99% accuracy level for upcoming directories.