Fadi Botros Email & Phone Number

- Managing and coordinating between five different functions in the branch.- Increase the coordination and rules compliance between the different functions of the branch and the main departments in the HQ.- Being aware of all the policies, strategies, short term and long term goals to guide my teammates to fulfill the company’s vision.- Detecting and reporting gaps between different departments and participating in putting action plans to override them.- Providing easier tools… Show more - Managing and coordinating between five different functions in the branch.- Increase the coordination and rules compliance between the different functions of the branch and the main departments in the HQ.- Being aware of all the policies, strategies, short term and long term goals to guide my teammates to fulfill the company’s vision.- Detecting and reporting gaps between different departments and participating in putting action plans to override them.- Providing easier tools for follow-up and monitoring work progress between different teams.- Reporting periodical performance reports of the employees to the upper management.- Working on an expansion plan with the sales and corporate relations executives.- Organizing medical network providers’ work with Med Right, including network distribution, claims management, rules compliance and communication with the provider relations executives.- Recruiting, training and managing staff.- Budget planning and management. Show less

- Introduce and coordinate the after sales services visits, and conducting several follow-up meetings.- Supervise the customer relationship between our executive teams and the insurance companies to ensure the appliance of the contractual agreement.- Respond to complaints and resolve issues aiming to customer contentment and satisfaction.- Organizing and giving orientation presentations and health awareness events.- Handling the contracts renewal process and providing the client… Show more - Introduce and coordinate the after sales services visits, and conducting several follow-up meetings.- Supervise the customer relationship between our executive teams and the insurance companies to ensure the appliance of the contractual agreement.- Respond to complaints and resolve issues aiming to customer contentment and satisfaction.- Organizing and giving orientation presentations and health awareness events.- Handling the contracts renewal process and providing the client with a comparative analysis of the services in the market.- Studying the customers’ needs and provide them with insurance solutions accordingly.- Getting exposure on all lines of insurance products, domestic and international.- Assisting our sales team with consumption study analytical reports and trends in market. Show less

- Manage customer relationships and remain in frequent contact with the clients to understand their needs.- Provide professional after-sales support.- Act as a single point of contact for the client and attends to customer issues promptly.- Introduce and coordinate the after sales services visits.- Respond to complaints and resolve issues aiming to customer contentment and satisfaction.- Providing the clients with periodical reports to aid them with their duties.-… Show more - Manage customer relationships and remain in frequent contact with the clients to understand their needs.- Provide professional after-sales support.- Act as a single point of contact for the client and attends to customer issues promptly.- Introduce and coordinate the after sales services visits.- Respond to complaints and resolve issues aiming to customer contentment and satisfaction.- Providing the clients with periodical reports to aid them with their duties.- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience, to assure that all terms and conditions of contractual agreement are well coordinated.- Contacting the medical providers directly to follow up on the condition of the patients and revising their corresponding medical reports and invoices.- Organizing and giving orientation presentations and health awareness events.- Keeps account information in relevant files and databases.- Collecting installments payments in addition to debit amounts of exceptional approvals.- Medical auditing and review of reimbursement requests.- Handling the contracts renewal process and advising the clients on new services. Show less

- Processing prescriptions, dispensing medications and patient counseling regarding them.- Providing advice about health issues, symptoms and medications in response to customer enquiries.- Regular patients’ health checks including blood pressure measures and blood glucose level monitoring.- Ordering, selling and controlling medicines and other stock.- Office work as managing budgets, dealing with HIO and keeping statistical and financial records.- Recruiting, training and… Show more - Processing prescriptions, dispensing medications and patient counseling regarding them.- Providing advice about health issues, symptoms and medications in response to customer enquiries.- Regular patients’ health checks including blood pressure measures and blood glucose level monitoring.- Ordering, selling and controlling medicines and other stock.- Office work as managing budgets, dealing with HIO and keeping statistical and financial records.- Recruiting, training and managing staff.- Meeting with medical representatives, giving medical feedbacks and providing them with sales reports. Show less

Master Of Business Administration - Mba

Bachelor'S Degree, Pharmacy

High School Diploma