• Increased profitability from -3% to 1% by shifting sales and aftersales focus on fleet deals and minimising operational cost during pandemic.• Successfully gained two international brands (Repsol and Everdigm) as the suppliers for our dealership.• Oversee all operations and business activities to ensure they produce the desired results and are consistent with overall strategy.• Review financial and non-financial reports to devise solutions and improvements.• Assist in gaining fleet deals and maintain fleet customer relationships.• Lead the construction of new branch.• Develop systems and processes to give more autonomy to the branch.• Provide solutions to operational issues (e.g. permit issues, employee conflicts).

• Increase revenue YoY - 1st Year: revenue increased 66% by focusing parts and service sales strategy (free inspection and wholesale discount) on repair and overhauling old units. • Act as a liaison with the Principal JCB - Negotiate with the Principal towards a better pricing for parts based on the market demand.Filter parts has decreased 46.4% from initial pricing by actively seeking market data, analyse the data and present the data to principal. • Regularly improve the process within Parts and Service Department based on the JCB guidance and team feedback gained - Develop an internal KPI system to measure the performance of Parts and Service Department - Within 8 months, increase Dealer Rating from 71 to 327 out of 500. SE Asia average rating was 260. • Develop annual retail plan alongside each Department Head and review the plan quarterly • Analyse the profit and loss report for the Aftersales Department and take necessary actions based on the analysis

Set up the business operation from the ground-up Job Description• Recruited and grew to a team of 11.• Set up SOP and company regulations.• Set up and responsible for the end-to-end purchasing process.