Fernando Henriques Email & Phone Number

Lisbon, Portugal

København K, Capital Region

Portugal

Prospecting and customer acquisition.Developing customer-specific marketing campaigns and strategies.Identifying appropriate marketing channels and directing clients to campaigns.Detailed analysis of market conditions and customer preferences for advertising services.Study demographics to determine optimal targets, competitor offerings and best persuasion techniques.Guide the executive team in making business development decisions to optimize profitability, marketing strategy and communications planning.Write engaging, quality marketing, advertising and website copy.Monitor social media trends, industry and competitive landscape to create new material.Branding

Remote

Remote

Remote

● Conduct market research with a Voice of Customer assignment and competitive analysis.● Develop and manage digital marketing campaigns.● Manage organization’s website.● Website development for clients● Identify new digital marketing trends and ensure that the brand is in front of the industry developments.● Work on SEO of the website pages.● Edit and post content, videos, and audio content on online sites.● Promote company’s products and services in the digital space.● Execute social media efforts to improve KPIs, likes, shares, saves, etc.● Create social media marketing strategy and campaign by creating the content idea, budget planning, and implementation schedules.

Lisbon Area, Portugal

Respond to customer issues and resolve complaints by leveraging specialized customer service expertise.Collaborate with suppliers and distributors to purchase materials in quantity at favorable discounts.Management of all areas of business operations, including financial analysis, inventory coordination and digital marketing.Invoice analysis, payment requests, advance claims and expense reimbursement.Establish customer relationships by answering customer inquiries, identifying and assessing customer needs, resolving issues, and monitoring current leads to ensure satisfaction.Keep customers engaged in social media and communities.Build strong relationships with customers through a positive attitude and attentive response.

Lisbon Area, Portugal

Part of the research quality management team. The core of the role is to approve the quality of data collected by the research team, which includes:Collecting information from BITSIGHT customers, such as business infrastructure, Internet domain, and customer network configuration. The data collected is crucial for cybersecurity assessments.Experienced and self-sufficient, able to deal with large multinational entities for several days. Provide workflow feedback, bugs and lead resources for the technical search team.Able to perform, on average, 30 entity assessments per day. That number allowed me to support alone, about 30% of the team's monthly production.Support and integration of new team members during their first months of contract.I helped to create a new role and integrate the first team, which consisted of being a point of contact between customer service, the sales team and the research team, in order to make the best use of our human resources, considering customer requests, adding this function to my previous responsibilities.

Lisbon Area, Portugal

Customer service by phone and email to the Worten Spain market.Achieve individual and team objectives set by the customer.Evaluate customer problems and provide logical and lasting solutions.Generate customer interest in the services or products offered by the company.Provide customers with information about products and services.Provide personalized service that responds to customer needs.Respond to customer inquiries.Resolve customer problems via email and telephone.Respond to new and existing customers in a timely manner.Support by phone and e-mail to the Worten Spain market.

Bachelor'S Degree, Marketing Management

Bachelor'S Degree, Criminal And Forensic Science