Fernando De Las Heras De Toro Email & Phone Number

Madrid, Comunidad De Madrid, España

Madrid Y Alrededores

Got back to Altamira project, now as Systems Architect. At the very end of 2020, Ericsson's Altamira project was reorganized to have just one service provider: Panel Sistemas which recruited me as part of the Engineering team. In addition to my former responsibilities on this project (see earlier experience):• Certification of new OS versions introduced in the stack.• SAN management (HP, Hitachi, Pure Storage)• Automation of processes.• Presales technical… Show more Got back to Altamira project, now as Systems Architect. At the very end of 2020, Ericsson's Altamira project was reorganized to have just one service provider: Panel Sistemas which recruited me as part of the Engineering team. In addition to my former responsibilities on this project (see earlier experience):• Certification of new OS versions introduced in the stack.• SAN management (HP, Hitachi, Pure Storage)• Automation of processes.• Presales technical consultant.• Technical lead role, mentoring team colleagues. Show less

Madrid, Comunidad De Madrid, España

After completing almost a year under L2 Support scope and seeking for new challenges, I switched to this position. Functions:• Middleware deployment and configuration maintenance.• Ansible infrastructure management.• Git repository maintenance.• Technologies: Auditbeat, Consul, Docker, Elasticsearch, Filebeat, HaProxy, Kafka, Logstash, Nginx, Prometheus, RabbitMQ, Redis, Zookeper...

Madrid, Comunidad De Madrid, España

In addition to SaaS Architect role, after 5 months at Qvantel I was promoted to Madrid L2 First Line Manager. • L2 Support Madrid Site Coordinator.• Single Point of Contact for the rest Operations departments and Directors.• As a team leader, achieved improvements on teamworking, increasing the motivation of most of the team members.• Encouraged the team to feed the Operations Knowledge Base, which led to an overall improvement in team performance. It also had a positive impact… Show more In addition to SaaS Architect role, after 5 months at Qvantel I was promoted to Madrid L2 First Line Manager. • L2 Support Madrid Site Coordinator.• Single Point of Contact for the rest Operations departments and Directors.• As a team leader, achieved improvements on teamworking, increasing the motivation of most of the team members.• Encouraged the team to feed the Operations Knowledge Base, which led to an overall improvement in team performance. It also had a positive impact on the onboarding process for new team members.• Good team feedback based on anonymous surveys. Show less

Madrid, Madrid, España

Equivalent to L2 Technical Leader role, this position adds responsibilities like reporting, planning platform changes and issue management.• L2 top level for incident escalation.• Responsible of the Computing Platform Architecture for the most business strategic customer of the company.• Accountability of all the installations, modifications and updates on all the components of the Computing Platform.• RCA coordinator and supervisor for major incidents. Signatory of all the… Show more Equivalent to L2 Technical Leader role, this position adds responsibilities like reporting, planning platform changes and issue management.• L2 top level for incident escalation.• Responsible of the Computing Platform Architecture for the most business strategic customer of the company.• Accountability of all the installations, modifications and updates on all the components of the Computing Platform.• RCA coordinator and supervisor for major incidents. Signatory of all the customer-deliverable RCA documents.• Successfully implemented a new Change Management Process based on the ITIL methodology.• Technical Change Manager role. Accountable for Change Requests on the delivery pipeline of our most business strategic customer. Show less

Madrid

• 24x7 follow the Sun L2 Support, meeting strict SLAs: 2h fix time for SL1 incidents. • Supported technologies: Docker, Mesos/Marathon, Consul, Zookeeper, Vault, Nginx, Prometheus, Grafana, Elastic Search, Logstash, Kibana (ELK).• In addition, we provide L2 triage for L3 escalation to Cassandra (open source version), Redis, Kafka, RabbitMQ, Tibco FOM and other minor used open source solutions.• Other technologies: Git, Confluence, Jira, Matrixx.

Madrid, España

AltamirA is Telefonica’s real-time OCS: a modular, scalable, highly available charging system. • Operations Level 2 Engineer attending on call support for Latin América and Europe customers. • As a critical system, it was required to meet strict SLA agreement. • Responsible of making comprehensive RCA analysis deliverable to customer.• Proactively developed a script-based framework for generating OS and Hardware audit reports. It was a tracker of pending updates, known issue… Show more AltamirA is Telefonica’s real-time OCS: a modular, scalable, highly available charging system. • Operations Level 2 Engineer attending on call support for Latin América and Europe customers. • As a critical system, it was required to meet strict SLA agreement. • Responsible of making comprehensive RCA analysis deliverable to customer.• Proactively developed a script-based framework for generating OS and Hardware audit reports. It was a tracker of pending updates, known issue patches or configuration improvements. After fetching the information remotely, generated patch appliance evaluation reports about any server amongst all the customers. Show less

Madrid, España

Project: AltamirA• Architecture engineer responsible of the sizing and deployment of the solution. • Technical coordination of Customer and Third-party suppliers involved on each phase of the delivery. • Proactive communication with end-customer• Homologation and certification of new third-party software and hardware solutions: Red Hat Cluster Suite, VMware, HP 3PAR storage systems and HDS/Hitachi storage systems. • Benchmarking of candidate technologies to be included on… Show more Project: AltamirA• Architecture engineer responsible of the sizing and deployment of the solution. • Technical coordination of Customer and Third-party suppliers involved on each phase of the delivery. • Proactive communication with end-customer• Homologation and certification of new third-party software and hardware solutions: Red Hat Cluster Suite, VMware, HP 3PAR storage systems and HDS/Hitachi storage systems. • Benchmarking of candidate technologies to be included on the product roadmap. Show less

Calle Santa Leonor, 65, Madrid

Madrid, España

Project: AltamirA.• Assigned to Movistar Venezuela, I took the responsibility for the on-site delivery of the solution (hardware, networking, OS and middleware)• Acted as a Field Coordinator of third-party hardware delivery teams (HP, SUN, Datatronics, ATI)• Accountable of the certification and acceptance of the platform.• In October 2010, AltamirA project was sold to Ericsson and I was transferred to Ericsson as an outsourced engineer.

Pozuelo De Alarcón, España

Operations Engineer in charge of the Backup Service, including 24x7 on call support.• Worked as SSE Veritas Net Backup 6.5 certified Engineer.• Proactively developed a perl-based integration with BMC Patrol deriving a huge improvement on quality of service.