Fatimá Hernandez Email & Phone Number

Dfw

American Eagle’s originating company providing flight safety.

Dfw

Allen, Texas

Receive INBOUND calls from Experian Consumer Services members and provide customers with friendly, professional and knowledgeable bilingual customer support.• Overcome issues and concerns in order to avoid customer cancellations.• Provide advanced troubleshooting of internet navigation, authentication, billing concerns and miscellaneous personal computer software.• Work effectively with other team members to provide support for external and internal customers.• Identify trends and root cause customer issues in order to create proactive long term resolutions.• Document customer requests, resolutions to customer issues, and negotiations with Customers in a clear and concise fashion

Irving, Tx

Protection 1 is an electronic security company in the United States, which provides home and business security solutions. The company has approximately 1.5 million home and business customers, 66 branch offices, and 2,200 employees. Protection 1 serves approximately 100,000 businesses with security services. These services range from basic monitoring to remote video access and site control and is available nationwide to local businesses, national accounts, and large business customers. Working in bilingual format to provide the best customer service assisting businesses nationwide.

Farmers Branch

-Monitronics International was founded in 1964. Headquartered in Dallas, the company provides burglar and fire alarm monitored security system services approximately 800,000 residential and commercial customers throughout the United States.-Customer support automation involves the building of a knowledge base of known issues and their resolutions to support incidents with delivery mechanisms, often by expert systems. A service automation platform includes a suite of support solutions including proactive support, assisted support and self support.-Customer support/ technical support includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. Also regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.

Dallas/Fort Worth Area

Clothes arranging, floor sets and bilingual customer service with responsibilities to train all floor sales associates. Manager in training, store closing.

Education record

Cosmetology Lisence, Cosmetology/Cosmetologist, General

High School Diploma