Fhilys Eustate Email & Phone Number

New York, Ny, Us

Brooklyn, New York, United States

In this role, I spearhead the digital advertisement out-of-home program for NYC Ferry, driving the development and implementation of advertising strategies to maximize revenue and brand visibility. I manage partnerships with advertising agencies, negotiate contracts, and coordinate advertising campaigns to meet client objectives. Additionally, I develop and nurture relationships with third-party vendors for activations and experiences, ensuring seamless execution of advertising initiatives. I oversee the scheduling and coordination of marketing advertising campaigns, ensuring timely and accurate deployment of digital advertisements across NYC Ferry vessels. Troubleshooting equipment and campaign issues, collaborating closely with technical teams to resolve any technical challenges, and ensure optimal performance of media players and domains. I also develop and implement standard operating procedures for troubleshooting, equipment maintenance, and campaign management, ensuring compliance with industry standards and regulations. Providing training and mentorship to team members on software systems, operational procedures, and best practices, fostering a culture of continuous learning and professional development. I collaborate with cross-functional teams, including engineering, sales, and marketing, to develop innovative advertising products and solutions that meet client needs and drive business growth. Additionally, I analyze campaign performance data, derive insights, and make data-driven recommendations to optimize advertising strategies and improve ROI. Successfully sold and managed advertising sales ranging from $300K to $500K. Proficient in Broadsign CMS and developing out-of-home digital networks across NYC, other states, and internationally.

Brooklyn, New York, United States

In this position, I supervised the daily operations of the rider service department to ensure efficient and satisfactory service delivery to passengers. Leading a team of rider service agents, I provided guidance, training, and support as needed. I scheduled shifts and coordinated with the operations team for vessel scheduling to optimize service availability. Additionally, I implemented cash handling procedures and ensured compliance with financial protocols. Providing training to new staff members on operational protocols and the utilization of equipment, troubleshooting equipment issues, and coordinating with technical teams for resolution. I also managed inventory for onboard services to ensure adequate supply availability while maintaining high service standards and prioritizing customer satisfaction through effective leadership and communication.

Brooklyn, New York, United States

In this role, I supported the shift supervisor in overseeing the rider service department's daily operations. Assisting with cash handling, troubleshooting POS systems, and managing schedules for efficient shift coverage. I coordinated with the operations team to optimize vessel scheduling and swaps, ensuring smooth service delivery. Additionally, I trained new personnel and provided ongoing support for day-to-day activities while ensuring adherence to opening and closing procedures to maintain operational efficiency and passenger satisfaction.

Brooklyn, New York, United States

In this capacity, I sold tickets to ferry riders and ensured accuracy in ticket transactions. Providing customer assistance by addressing ferry schedules, fares, and route inquiries, I maintained cleanliness and orderliness at ticketing stations to enhance the passenger experience. Supporting fellow team members in delivering high-quality service to ferry riders, I handled ticketing equipment and troubleshooted any technical issues as necessary.

New York, New York, United States

In this role, I monitored high-value areas, ensuring only authorized personnel accessed them. Conducting regular patrols to identify and mitigate security threats promptly, I responded promptly to security incidents, maintaining a calm environment, and ensuring guest safety. I enforced security protocols effectively, collaborating with team members for compliance, providing exceptional customer service by promptly addressing inquiries and concerns, and documenting security-related incidents comprehensively for review by supervisors. I communicated effectively with supervisors and team members to relay important information and participated in ongoing training programs to enhance security skills and stay updated on industry best practices.