• Providing analysis and recommendations for marketing and communications• Planning and executing marketing campaigns.• Assist in designing brand strategy and product development• Conduct consumer and market research to extract insights of customers and competitors• Crafting strategy for content and campaigns• Manage the performance and continuous development of the team• Drive continuous improvement of customer satisfaction and team efficiency• Digital marketing… Show more • Providing analysis and recommendations for marketing and communications• Planning and executing marketing campaigns.• Assist in designing brand strategy and product development• Conduct consumer and market research to extract insights of customers and competitors• Crafting strategy for content and campaigns• Manage the performance and continuous development of the team• Drive continuous improvement of customer satisfaction and team efficiency• Digital marketing planning & budget monitoring• Reporting of business analytics for the management and operations decision-making• Managing and overseeing branding and promotional campaigns on social media• Guiding graphic designer to maintain the brand guidelines and creating social media creatives.• B2B & B2C sales tracking• Weekly & monthly business & revenue report• Surveying business trends & competitor analysis• Customer service agent performance analysis• Direct reporting to CEO, MD & HOD to identify strategic objectives.• External communications & follow up with Digital Marketing Agency Show less

• Cleaned, processed, and analyzed customer data for developing further strategy• Planning, analysis, documentation, and worked on the challenges• Identified & resolve customer's problem • B2B & B2C sales tracking• Customer service agent performance analysis• Keeping track of customer journeys, interacting with customers across channels and platforms.• Ensuring sales commission agents are working as per targets and timelines.• Guiding graphic designer to maintain the… Show more • Cleaned, processed, and analyzed customer data for developing further strategy• Planning, analysis, documentation, and worked on the challenges• Identified & resolve customer's problem • B2B & B2C sales tracking• Customer service agent performance analysis• Keeping track of customer journeys, interacting with customers across channels and platforms.• Ensuring sales commission agents are working as per targets and timelines.• Guiding graphic designer to maintain the brand guidelines and creating social media creatives.• Content management, copywriting, and when required campaigns• External communications & follow up with Digital Marketing Agency• Digital marketing planning & budget analysis Show less

• Assisted advertising manager on several campaigns such as Valentine campaign 2020, Ijtema Campaign 2020, School campaign 2020, etc.• Created storyline for school campaign which has published in the national dailies for instance "The Manab Zamin"," The Daily Jugantor".• Assigned to follow up "GP Star Fest 2020" and " Bata Customer Meet 2020"• Cooperated with my team to execute Eid TVC and Photoshoot 2020 with the foreign agency sent by the Bata Shoe Company( Global team).•… Show more • Assisted advertising manager on several campaigns such as Valentine campaign 2020, Ijtema Campaign 2020, School campaign 2020, etc.• Created storyline for school campaign which has published in the national dailies for instance "The Manab Zamin"," The Daily Jugantor".• Assigned to follow up "GP Star Fest 2020" and " Bata Customer Meet 2020"• Cooperated with my team to execute Eid TVC and Photoshoot 2020 with the foreign agency sent by the Bata Shoe Company( Global team).• Responsible for making and keeping records of purchase orders (PO) on excel and protocols.• Worked on a research project (Loyalty Program) regarding customer satisfaction and experience in Bata stores.• Assisted in processing marketing bills for campaign materials. Show less