Fazil Hussain Email & Phone Number

Ottawa, Ontario, Canada

Manage the day to day of HCI's Global Data Services & IT operations.

Ottawa, Ontario, Canada

Manage day to day operations of HCI's Data Services & IT departments.

Ottawa, Ontario, Canada

Seneca College

- Interviewed over 30 subject matter experts to extract, decompose, and document standard operating procedures (SOPs)- Conducted researches to establish factual content and to obtain other necessary information pertaining to standard operating procedures- Successfully created, updated and filed over 60 standard operating procedures- Consulted with various support teams to organize workloads and efficiently complete tasks- Updated architecture blueprints and network cabinet layouts for various data centre solutions- Delivered over 100 solutions’ blueprints for implementations - Efficiently maintained over 200 documentations for business continuity and quality assurance using a Microsoft SharePoint file directory

Toronto, Canada Area

- Endorsed by a satisfied client and earned the CIO’s compliment for quality service delivered- Reproduced, diagnosed, and resolved over 40 levels 1 and 2 technical issues daily- Provided technical support to over 1000 users via phone, email, desk-side and remotely- Analyzed users issues for problem management and service delivery enhancements- Utilized FootPrints ticket management system to document and track user requests and issues- Provided support and training to over 30 colleagues and obtained 90% increase in first point resolution and client satisfaction - Successfully deployed over 400 HP desktops and 100 Dell laptops computers 2 weeks before deadline at the Seneca@York and Markham campuses- Tested and analyzed Seneca’s password service web application for enhancement

Guyana

- Consulted with clients to identify and document information technology requirements- Saved over $2000 for government offices and schools through preventative maintenance and creating self-serve options (FAQ documentations)- Established cost-effective IT solutions in schools and government offices for VoIP phones for international calling, file sharing and networking printing- Increased productivity by over 40% through end user training on the effective use of technology and programs- Formulated business improvement processes for information systems and service delivery

Havana City, Cuba

- Implemented user account management, file sharing and internet data management solutions- Maintained various windows systems and software applications- Provided phone, email and desk-side support to over 20 staff and students- Saved over $3000 by providing a cost effective internet bandwidth manager software solution to service additional users- Provide advice and training to clients in response to identified difficulties- Increased client productivity by over 45% through the establishment of a centralized file sharing and network printing

Workshops: Seneca Customer Service, Delivering Service Excellence

Training: Elt- Enhanced Language Program [For I.T. Professionals]

Certifcate: Spanish Language

Diploma: Computer Science

Diploma: Caribbean Examination Council (Cxc)

Training: Environmental Awareness