Fatma Hussein Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Massachusetts, United States

Diagnose and resolve routine and complex customer inquiriesAssess severity of client’s business disruptions during crisesApply HqO’s products to achieve customer objectivesBe a technical subject matter expert on the HqO platformCollaborate cross-functionally with Customer Success, Product, and Engineering teamsProvide detailed documentation for support ticketsHandle support requests from various channels Salesforce, internal, online communities, and Slack

Cambridge, Massachusetts, United States

Assisting Apple end users by analyzing and diagnosing concerns with devices such as mobile phones and tablets.Mend relationships with Apple customers by offering on-the-spot troubleshooting and provide on the spot solutionsProviding guidance and mentorship to colleagues on the Genius BarHandle a fast-paced environment with rapidly changing SOPSupport the needs of the Business by hitting pre-established targets. Maintaining a sense of collaboration by giving and receiving… Show more Assisting Apple end users by analyzing and diagnosing concerns with devices such as mobile phones and tablets.Mend relationships with Apple customers by offering on-the-spot troubleshooting and provide on the spot solutionsProviding guidance and mentorship to colleagues on the Genius BarHandle a fast-paced environment with rapidly changing SOPSupport the needs of the Business by hitting pre-established targets. Maintaining a sense of collaboration by giving and receiving feedback in all aspects of work. Show less

Cambridge, Massachusetts, United States

Provide guest-facing workshops for customers on the different functionalities of all Apple products. Achieve quarterly sales metrics based on whole solution experience for customers. Assist in developing a market-wide achievement tracker focused on the real-time results for all specialists across a 4-location market.

Boston, Massachusetts, United States

Obtain educational material such as journals and studies for first-year medical students to encourage cultural understanding/significance of Female Genital Cutting.Help create educational packets that can be disturbed to teaching hospitals across the United States.Create practice models for Medical students to familiarize themselves with suturing on FGC patients

Boston, Massachusetts, United States

Assisted in coordinating patient care for more than 30 OBGYN doctors and providers Provided clinical support, customer service, registration, co-payment collection, referrals, and prior medical authorization for payment Independently and collaboratively worked to create positive patient experiences. Maximized workflows by maintaining work queues which involved insurance referrals to aid patient registration efficiencies

Boston, Massachusetts, United States

Provide guest-facing workshops for customers on the different functionalities of all Apple products Achieve quarterly sales metrics based on full solution experience for customers Assist in the development of a market-wide achievement tracker focused on the real-time results for all specialists across a 4-location market

Cambridge, Ma

-Supervise employees to complete tasks and achieve goals in the absence of store management-Open and closes the store following proper procedures documented in the opening and closing checklist-Execute lead cashier responsibilities such as return, exchange and check approvals-Confirm that deposit slips, spreadsheets, envelops and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting-Demonstrate knowledge of store products and… Show more -Supervise employees to complete tasks and achieve goals in the absence of store management-Open and closes the store following proper procedures documented in the opening and closing checklist-Execute lead cashier responsibilities such as return, exchange and check approvals-Confirm that deposit slips, spreadsheets, envelops and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting-Demonstrate knowledge of store products and services to build sales and minimize returns-Assist customers in all aspects of service fulfillment by demonstrating customer service skills Show less

Cambridge, Ma

-Maintain knowledge of new products and features.-Communicate timely, complete and accurate information directly to customers and staff-Create appointments and schedule accordingly to customer needs-Determine customer needs in order to provide productive software solutions

South Boston, Ma

-Develop and demonstrate artistic skills to create public art for exhibition and sale-Provide creative design services for business clients of AFH-Instruct teen apprentices in the application of art media-Collaborate with artist/designer mentors-Develop material for Artists for Humanity End of Summer Exhibitions

Bachelor'S Degree, Biology/Biological Sciences, General

Focus in Pre Dental Studies

Undergradute, Biological Studies, 3.8

High School Diploma, General Studies

Activities and Societies: Girls Varsity Soccer, Muslims Student Association, Book Club Studied Latin and French for four years. Studied AP.